Evaluation and Measurement

Performance Management 201: Using Performance Data to Improve Local Government Operations

Once your local government has its performance measures, then what? How can measures be used to help improve the quality and efficiency of services? What tactics have proven successful?

This one-day workshop, which is designed for city and county managers, department heads, and other local government officials who have previously completed Performance Measurement 101 or another introductory performance measurement class, focuses on the use of performance data to influence more positive results. Topics include the use of cause-and-effect chains to improve processes for greater goal achievement; benchmarking; gainsharing and other incentives; strategies that increase managerial discretion in exchange for improved results; Compstat, CitiStat, and other “stat” sytems; and other well-established or promising performance management strategies.
 

Attendees

City and county managers, department heads, and other local government officials (NOTE: Attendees are encouraged to complete Performance Measurement 101 or another introductory performance measurement course before taking this course.)

Program

Agenda

Duration

1 day

Site
Information

School of Government

Course Materials

Leading Performance Management in Local Government is available at the SOG book store.  Order book here.  

Teaching Methods

Related courses:

Performance Measurement Workshop 101: Designing Measures in Local Government for Accountability and Results

Faculty
Coordinator

David N. Ammons

Cancellation
Policy

Course participants who cancel their registration on or before October 02, 2009, will receive a full refund. Those who cancel on or before October 09, 2009, will receive a full refund, less a $25 cancellation fee. No refund will be made for cancellations made after October 09, 2009. All cancellations must be submitted in writing, as outlined in the School's cancellation policy.