E-Learning Module Support - Frequently Asked Questions
If you can't hear any sound, ensure that your speakers are
turned on and that the volume is turned up. Some external speakers come with their own power and volume controls.
If you still can't hear any sound, ensure that:
Your computer volume is up and not muted (see diagram)
Your module player volume is up and NOT muted (see diagram)
You have clicked the triangle play button in the playbar, and that the playhead is moving left to right across the lower timeline (see diagram)
Click the play button to resume playback.
If in a quiz slide, select next (1)or another slide in the slide menu, then click play (2) to resume playback.
When a quiz slide is displayed (i.e. when browsing through a presentation) the system records that the quiz has been taken. To reset the quiz question slide, simply note the slide number you are on, then refresh your browser.
Note: After refreshing your browser window, you will have to navigate back to this question slide to answer the question.
Click play to resume playback.
To view these instructional modules, you will need the following software and hardware:
- A later model computer with speakers (Windows or Macintosh)
- Adobe Flash Player version 8.x or later (download the FREE Adobe Flash player here)
- A screen resolution of at least 800x600 pixels (1024x768 recommended)
If you have any questions relating to registration or the content of your program, please contact the School of Government program manager for your program.
If you have any technical questions, please contact the SOG Helpdesk at email@example.com or 919.962.5487.