Managing High Emotion and Contention in Public Hearings

In this workshop participants will focus on preparing for and handling highly contentious issues and angry, disruptive behavior in public hearings.  They will learn techniques for responding to strong criticism or attacks, practice skills in simulated situations of angry and "irrational" people in public meetings, and analyze examples of mediation and facilitation of contentious public issues. 

Local Government Federal Credit Union offers scholarships to local government employees to apply toward tuition for conferences, classes, and seminars offered by the School of Government. There are four deadlines to submit applications:

  • March 1 (for courses starting between April 1 and June 30)
  • June 1 (for courses starting between July 1 and September 30)
  • September 1 (for courses starting between October 1 and December 31)
  • December 1 (for courses starting between January 1 and March 31)
There are no materials avaliable for this course at this time.
For all registration questions, resetting passwords, or login issues please contact:

Dale Zuckert

Assistant Registrar, Registration and Client Services Group
919.966.4414
For questions regarding course details, including location, schedule, materials, and continuing education credits, please contact:

Toogie Hampton

Program Management Team Lead, Leadership Group
919.843.6518
John Stephens
Associate Professor of Public Administration and Government