Evaluation and Measurement

Performance Measurement 101: Designing Measures in Local Government for Accountability and Results

When the media or a citizen group asks you, or your elected officials, to show that your governmental services are efficient and effective, do you have the hard facts to prove that they are? Do you really know how well your department is performing?

This one-day workshop, which is designed for city and county managers, department heads, and other local government officials, focuses on the fundamentals of performance measurement and the design of measures having good managerial value for strengthening local government performance. Participants will discuss the criteria for a good set of measures, tips for developing or refining performance measures, and the use of standards or benchmarks in performance comparisons.
 

Attendees

City and county managers, department heads, and other local government officials

Duration

1 day

Site
Information

School of Government

Faculty
Coordinator

David N. Ammons

Cancellation
Policy

Course participants who cancel their registration on or before August 14, 2009, will receive a full refund. Those who cancel on or before August 21, 2009, will receive a full refund, less a $25 cancellation fee. No refund will be made for cancellations made after August 21, 2009. All cancellations must be submitted in writing, as outlined in the School's cancellation policy.