Evaluation and Measurement

When the media or a citizen group asks you, or your elected officials, to show that your governmental services are efficient and effective, do you have the hard facts to prove that they are? Do you really know how well your department is performing?

This one-day workshop, which is designed for city and county managers, department heads, and other local government officials, focuses on the fundamentals of performance measurement and the design of measures having good managerial value for strengthening local government performance. Participants will discuss the criteria for a good set of measures, tips for developing or refining performance measures, and the use of standards or benchmarks in performance comparisons.