Community Problem Solving and Collaboration

Resolving Public Disputes-Workshop III

Workshop III: Managing High Emotion and Contention in Public Hearings
This workshop is the last of a three-course sequence. Participants will focus on preparing for and handling highly contentious issues and angry, disruptive behavior in public hearings. They will learn techniques for responding to strong criticism or attacks, practice skills in simulated situations of angry and "irrational" people in public meetings, and analyze examples of mediation and facilitation of contentious public issues. For more information, click here. 

Attendees

Facilitators and mediators from the private sector and community mediation centers are encouraged to apply, as are officials whose functions include any of the following: direct citizen service, employee supervision, inter-departmental coordination of activities, including city and county managers, school district superintendents and administrators, state government agency leaders, top department officials, division and section directors, local government department directors, regional planning and intergovernmental units, council of government directors and program managers, non-profit service providers under government contract, professional engineers and licensed surveyors, leaders of neighborhood groups and civic organizations, community and court mediators, internal facilitators seeking public dispute understanding and practice, public information officers.

Duration

1 day

Site
Information

TBD

Prerequisites

Participation in Workshop II is helpful, but is not required.

Certification

PDH for professional engineers and licensed surveyors.
 

Faculty
Coordinator

John B. Stephens

Cancellation
Policy

All cancellations must be submitted in writing, as outlined in the School's cancellation policy.