Resolving Public Disputes - Workshop III: Managing High
Emotion and Contention
in Public Hearings
This workshop is the last of a three-course sequence. Participants will focus on preparing for and handling highly contentious issues and angry, disruptive behavior in public hearings. They will learn techniques for responding to strong criticism or attacks, practice skills in simulated situations of angry and "irrational" people in public meetings, and analyze examples of mediation and facilitation of contentious public issues. For more information, visit www.ncpdr.unc.edu.
Attendees
|
Facilitators
and mediators from the private sector and community mediation centers
are encouraged to apply, as are officials whose functions include any
of the following: direct citizen service, employee supervision, inter-departmental
coordination of activities, including city and county managers, school district
superintendents and administrators, state government agency leaders, top
department officials, division and section directors, local government
department directors, regional planning and intergovernmental units, council
of government directors and program managers, non-profit service providers
under government contract, professional engineers and licensed surveyors,
leaders of neighborhood groups and civic organizations, community and
court mediators, internal facilitators seeking public dispute understanding
and practice, public information officers. |
Duration
|
1 day |
Prerequisites
|
Participation in Workshop II is helpful, but is not required |
Certification |
PDH for professional engineers and licensed surveyors |
Faculty Coordinator
|
John B.
Stephens |
|
