Information Technology

This course will focus on the fundamentals of performance measurement for information technology and the design of measures having managerial value for improving the performance of local government IT departments. It will prepare IT professionals to create, implement, and use performance metrics to enhance management understanding of the strategic contributions made by IT investments and to answer the question: Do you really know how well your IT department is performing?

Participants will learn and discuss the criteria for a good set of IT measures, tips and techniques for developing or refining IT performance measures, and the use of standards or benchmarks in performance comparisons.