City of Winston-Salem, NC: 2011

Saturday, January 1, 2011

The survey and its administration are standardized to assure high quality research methods and directly comparable results across The National Citizen Survey™ jurisdictions. Participating households are selected at random and the household member who responds is selected without bias. Multiple mailings give each household more than one chance to participate with self-addressed and postage-paid envelopes. Results are statistically weighted to reflect the proper demographic composition of the entire community. A total of 652 completed surveys were obtained, providing an overall response rate of 23%. Typically, response rates obtained on citizen surveys range from 20% to 40%.

The National Citizen Survey™ customized for the City of Winston-Salem was developed in close cooperation with local jurisdiction staff. Winston-Salem staff selected items from a menu of questions about services and community issues and provided the appropriate letterhead and signatures for mailings. City of Winston-Salem staff also augmented The National Citizen Survey™ basic service through a variety of options including a custom set of benchmark comparisons, crosstabulation of results and several custom questions.

Download (pdf, 2.07 MB)
Public Officials - Local and State Government Roles
Topics - Local and State Government