In January 2012, the Cary Biennial Citizen Survey was conducted examining numerous issues relating to the overall citizen satisfaction with the functioning and operation of the Town of Cary as well as current issues related to the Town. The results of this survey were followed-up by two focus groups conducted by BKL Research that examined specific issues from the survey in order to gather more detailed insight. Respondents to the citizen survey were asked if they would be willing to participate in a focus group session (35.5% of the sample agreed to participate) and this was the pool from which the participants were selected.