Cancellation and Refund Policy

All Cancellations for Event Attendance must be submitted through the School of Government Registration System

In order to cancel your registration for a course, you’ll need to login to your account in the School of Government registration system. Once you have logged into your account, you’ll have the option to “Cancel” your course attendance. All cancellations will be reviewed by the School of Government Registration Office, and refunds will be made according to the cancellation policies set forth below.

Face-to-Face & Webinar Course Cancellation Policy

A full refund will be issued to registered course participants who notify the Registration Office through their account in the registration system more than 7 calendar days in advance of the course start date.

No refund will be made for cancellations within 7 calendar days prior to the scheduled event. However, a transferrable credit will be issued to your account to be used within 12 months of the course start date.

A credit issued to your account is transferrable to others within your unit.

Individuals who register for a course and do not attend, without canceling through the registration system in advance, are responsible for the full registration fee. If the registration fee has not been paid, the registered course participant will be invoiced for the full amount and no credit will be issued. Course materials for the program will be sent to the registered course participant upon receipt of the registration fee.

On-Demand Program Cancellation Policy

Registration for on-demand online programs is final. No cancellation or refund is available, since access to online courses is granted immediately after a purchase is processed.

Cancellation by the School of Government

If the School of Government cancels a face-to-face course or webinar due to the illness of presenters, severe weather, technical issues, or other emergency conditions, the School will attempt to reschedule the event. Registration fees will not be refunded when a course is rescheduled, except for those registrants who cannot attend the event on the new date. If the course is not rescheduled, all registration fees will be refunded. The School is not responsible for any other loss or damages incurred as a result of a cancellation, including travel costs, hotel costs, or any associated penalties. The School will notify registered course participants of a cancellation as soon as possible.

If you are having trouble logging into your account or need additional assistance, please explore our list of frequently asked questions or contact or 919.966.4414.