Cancellation and Refund Policy

All cancellations for event attendance must be submitted in writing to the School of Government Registration Office by letter, fax, or e-mail:

School of Government
Registration and Support Services
Knapp-Sanders Building, Campus Box 3330
UNC-Chapel Hill
Chapel Hill, NC 27599-3330

Fax: 919.962.2709
E-mail: registration@sog.unc.edu

Face-to-Face Course Cancellation Policy

A full refund will be issued to registered course participants who notify the Registration Office more than 15 calendar days in advance of the course start date.

A full refund of paid registration, less a $25 cancellation fee, will be issued to registered course participants who notify the Registration Office 8 to 15 calendar days in advance of the course start date.

No refund will be made for cancellations within 7 calendar days prior to the scheduled event.

Individuals who register for a course and do not attend, without notifying the Registration Office in advance, are responsible for the full registration fee. If the registration fee has not been paid, the registered course participant will be invoiced for the full amount and no credit will be issued. Course materials for the program will be sent to the registered course participant upon receipt of the registration fee.

Webinar Cancellation Policy

A full refund will be issued to registered webinar participants who notify the Registration Office more than 7 calendar days in advance of the webinar.

A full refund of paid registration, less a $25 cancellation fee, will be issued to registered webinar participants who notify the Registration Office 7 to 3 calendar days in advance of the webinar.

No refund will be made for cancellations within 2 calendar days prior to the webinar.

Individuals who register for a webinar and do not attend, without notifying the Registration Office in advance, are responsible for the full registration fee. If the registration fee has not been paid, the registered webinar participant will be invoiced for the full amount and no credit will be issued. If available and upon request, a link to the archived webinar will be sent to the registered webinar participant upon receipt of the registration fee. 

On-Demand Program Cancellation Policy

Registration for on-demand online programs is final. No cancellation or refund is available since access is granted to online courses immediately after a purchase is processed. 

Hardship Exceptions

Exceptions to the cancellation policy may be granted for hardship cases at the discretion of the Assistant Dean for Business and Finance.

Cancellation by the School of Government

If the School of Government cancels a face-to-face course or webinar due to the illness of presenters, severe weather, technical issues, or other emergency conditions, the School will attempt to reschedule the event. Registration fees will not be refunded when a course is rescheduled except for those registrants who cannot attend the event on the rescheduled date. If the course is not rescheduled, all registration fees will be refunded. The School is not responsible for any other loss or damages incurred as a result of a cancellation, including travel costs, hotel costs, or any associated penalties. The School will notify registered course participants of a cancellation as soon as possible.