Cancelation and Refund Policy

Submit all event attendance cancelations through the School of Government registration system.

To cancel your registration for a course, log in to your account in the School of Government registration system. Once you have logged into your account, you can “Cancel” your course attendance. The School of Government registration office will review all cancelations and make any refunds according to the cancellation policies set forth below.

Face-to-Face and Webinar Course Cancelation Policy

Registered course participants who notify the registration office (through the registration system) more than 7 calendar days before the course start date will be issued a full refund. No refund will be issued for cancelations within 7 calendar days before the event starts. However, a transferrable credit will be issued to your account to use within 12 months of the course start date. A credit issued to your account is transferrable to others within your unit. Individuals who register for a course and do not attend without canceling in advance through the registration system are responsible for the full registration fee. If the registered course participant has not paid the registration fee, they will be invoiced the total amount, and no credit will be issued. Upon receipt of the registration fee, the registered course participant will receive course materials for the program.

On-Demand Cancelation Policy

Registration for on-demand online programs is final because online course registrants receive access immediately after a purchase is processed.

Cancelation by the School of Government

If a face-to-face course or webinar is canceled—due to the illness of presenters, severe weather, technical issues, or other emergency conditions—the School will attempt to reschedule the event. Registration fees will not be refunded when a course is rescheduled, except those registrants who cannot attend the event on the new date. The School will refund all registration fees if they do not reschedule the course. The School is not responsible for any other loss or damages incurred due to a cancellation, including travel or hotel costs or associated penalties. The School will notify registered course participants of a cancellation as soon as possible.

If you have trouble logging into your account or need additional assistance, please explore our frequently asked questions or contact the registration office at or 919.966.4414.