Build Coaching Skills to Tap Potential

Discount available for groups

This is an online course, offered via Zoom. It will be held for two days, July 20 and July 21, 2023, from 9am-12pm.

A successful supervisor is one who can effectively coach and develop staff to take initiative, resolve conflict, develop productive working relationships, and reach their highest potential.   While most supervisors can master the technical aspects of their job, the harder part is knowing how to help others develop and flourish, solve their own problems and have the tough conversations when things are not going well.  This interactive workshop will allow participants an opportunity to practice keys skills that will assist the participants in learning:

  • The differences between being a coach and being a manager
  • How to develop a coach-like leadership mindset that will help to create a more collaborative work environment
  • A framework for identifying who owns the problem and specific steps and skills for coaching conversations based on this model. 
  • How to ask the powerful questions and make the shift from being a “know-it-all” to a “learn-it-all” leader.
  • Tips for having the tough performance conversations and coaching for improved performance.
  • The GROW coaching model and how to apply it when coaching others towards success.


Meet Your Instructors

This course will be taught by Eleanor Green and Dale Smith. Their bio information can be found here.

Eleanor Green


Dale Smith

  • Online
    July 20 - 21, 2023
    View Cancellation Policy
    Course participants who cancel their registration on or before July 12, 2023 will receive a full refund. No refund will be made for cancellations on or after July 13, 2023, but you will receive a transferrable credit to be used within 12 months. Click here to view the School’s full cancellation and refund policy.
    Registration and payment for this course grants access for a single attendee. In order to register a group of attendees, please register each person individually. If you have questions, please contact our registration office at or 919.966.4414.
For all registration questions, resetting passwords, or login issues please contact:

Dale Zuckert

Assistant Registrar
For questions regarding course details, including location, schedule, materials, and continuing education credits, please contact:

Julia Marshall

Program Associate, Management and Leadership Group
Albert and Gladys Hall Coates Distinguished Term Teaching Assistant Professor, Center for Public Leadership and Governance