Build Coaching Skills to Tap Potential
This Course will be taught online, via Zoom, on July 17, 2026
A successful supervisor is one who can effectively coach and develop staff to take initiative, resolve conflict, develop productive working relationships, and reach their highest potential. While most supervisors can master the technical aspects of their job, the harder part is knowing how to help others develop and flourish, solve their own problems and have the tough conversations when things are not going well. This interactive workshop will allow participants an opportunity to practice keys skills that will assist the participants in learning:
- The differences between being a coach and being a manager
- How to develop a coach-like leadership mindset that will help to create a more collaborative work environment
- A framework for identifying who owns the problem and specific steps and skills for coaching conversations based on this model.
- How to ask the powerful questions and make the shift from being a “know-it-all” to a “learn-it-all” leader.
- Tips for having the tough performance conversations and coaching for improved performance.
- The GROW coaching model and how to apply it when coaching others towards success.
Meet Your Instructors
This course will be taught by Eleanor Green and Dale Smith. Their bio information can be found here.
Eleanor Green
Dale Smith
Members of Civic Federal Credit Union (Civic) are eligible to apply for a scholarship towards registration fees for programs offered by the School of Government. There are four deadlines to submit applications:
- March 1: for programs starting between April 1 and June 30
- June 1: for programs starting between July 1 and September 30
- September 1: for programs starting between October 1 and December 31
- December 1: for programs starting between January 1 and March 31
- OnlineJuly 17View Scholarship Information
Members of Civic Federal Credit Union (Civic) are eligible to apply for a scholarship towards registration fees for programs offered by the School of Government. There are four deadlines to submit applications:- March 1: for programs starting between April 1 and June 30
- June 1: for programs starting between July 1 and September 30
- September 1: for programs starting between October 1 and December 31
- December 1: for programs starting between January 1 and March 31
View Cancellation PolicyCourse participants who cancel their registration on or before July 09, 2026 will receive a full refund. No refund will be made for cancellations on or after July 10, 2026, but you will receive a transferrable credit to be used within 12 months. Click here to view the School’s full cancellation and refund policy.$495.00Registration and payment for this course grants access for a single attendee. In order to register a group of attendees, please register each person individually. If you have questions, please contact our registration office at registration@sog.unc.edu or 919.966.4414.
