Build Coaching Skills to Tap Potential

Discount available for groups

This is an online course, offered via Zoom. It will be held for two days, July 20 and July 21, 2023, from 9am-12pm.

A successful supervisor is one who can effectively coach and develop staff to take initiative, resolve conflict, develop productive working relationships, and reach their highest potential.   While most supervisors can master the technical aspects of their job, the harder part is knowing how to help others develop and flourish, solve their own problems and have the tough conversations when things are not going well.  This interactive workshop will allow participants an opportunity to practice keys skills that will assist the participants in learning:

  • The differences between being a coach and being a manager
  • How to develop a coach-like leadership mindset that will help to create a more collaborative work environment
  • A framework for identifying who owns the problem and specific steps and skills for coaching conversations based on this model. 
  • How to ask the powerful questions and make the shift from being a “know-it-all” to a “learn-it-all” leader.
  • Tips for having the tough performance conversations and coaching for improved performance.
  • The GROW coaching model and how to apply it when coaching others towards success.


Meet Your Instructors

This course will be taught by Eleanor Green and Dale Smith. Their bio information can be found here.

Eleanor Green


Dale Smith

There currently are no scheduled offerings of this course.
For all registration questions, resetting passwords, or login issues please contact:

Dale Zuckert

Assistant Registrar
For questions regarding course details, including location, schedule, materials, and continuing education credits, please contact:

Julia Hermanas

Program Associate, Management and Leadership Group
Albert and Gladys Hall Coates Distinguished Term Teaching Assistant Professor, Center for Public Leadership and Governance