Leading with Emotional Intelligence

In support of local governments facing financial shortfalls, the Center for Public Leadership and Governance is offering 25% off the registration fee for this class. The discount will automatically be applied at checkout.

This course will be offered online via Zoom from 10am - 2:30pm.

Local elected officials live in a “fishbowl” of public life. Every situation, every comment, and every decision is scrutinized through the lens of public opinion. Being able to maintain a level demeanor and conduct yourself with emotional control in the face of such scrutiny is not always easy. 

Our 2019 elected officials’ needs assessment revealed that maintaining good emotional control was seen as the most important skill required to be an effective local government leader.  This on-line course will help you develop your skills in managing your emotions. 

Heather Lee, of Developmental Associates will utilize a combination of presentation, group discussions, and scenario practices to help improve your ability to lead and govern, even in difficult or highly charged situations.

You will develop the underlying skills that enable effective emotional control, such as  

  • Listening to diverse points of view
  • Building consensus
  • Managing your “hot buttons”  
  • Developing impulse control
  • Effective emotional expression and empathy

Workshop Objectives:

     1. Help participants understand different EI skills and how mastery of these skills connects with the results of the SOG focus group (e.g., good emotional control, listens to  diverse views, respects different opinions, etc.).

     2. Practice improving several different areas of EI

               a. Emotional Self-Awareness:  Exercises – Identifying and Managing Hot

                   Buttons, Identifying Root Emotions Rather than Just Surface Emotions

                  Purpose: Control emotional reactions in high stakes situations; respond more effectively

                   to the real (root) issue

               b. Assertiveness and Emotional Expression:  Exercise – Using “I” Message 

                  Purpose: Communicate more effectively and appropriately, build buy-in; advocate

                  more effectively; set boundaries without offending others

               c. Empathy: Exercise – Asking Excavating Questions and Using Reflective Listening

                  Purpose: Understand others’ views, build listening skills, build consensus

               d. Problem Solving: Exercise – Agitated & Avoidant Problem Solving

                  Purpose: Develop emotional control in high stakes situations

               e. Stress Tolerance: Exercise – Managing Stress: Reactivity and Resources

                  Purpose:  Respond differently to stressors and identify underused resources

                  that you can apply in the moment

     3. Apply knowledge gained to brief scenarios


Learning Methods:

  • A PowerPoint presentation will be provided to help participants understand and master key content. 
  • Video clips, small group discussion, and completion of skill-building exercises will be used to build more understanding and develop skills. 
  • Applications to scenarios local officials face will improve retention and enhance motivation to develop these skills.

Heather earned masters and doctoral degrees from North Carolina State University in Industrial/Organizational Psychology. She has been a Senior Partner with Durham based Developmental Associates since 2004. Heather, a Certified Senior Professional in Human Resources (SPHR), is an organizational consultant specializing in the government, nonprofit, and educational sectors.

As a passionate advocate for assessing and developing emotional intelligence in the workplace, Heather blends academic training and evidence-based solutions with a practitioner approach to leadership development. Areas of practice include executive selection, coaching, training on emotional intelligence skill building and executive team development. She is certified in the application of many assessments to aid in assessment of personality, skills and leadership strengths.

Past work experience includes being a longtime faculty member with the State of NC, Certified Public Manager Program, a founding faculty member of the NC Center for Women in Public Service, an Associate Professor of Human Resources and Psychology at William Peace University, and Vice President of Human Resources for Easter Seals of North Carolina. She was a founding board member for the Chordoma Foundation, a rare cancer research nonprofit in 2007 and remains engaged in the ongoing effort to find an effective treatment for this rare disease. Visit https://developmentalassociates.com for more information about Heather and her company

The North Carolina Association of County Commissioners provides cost offsets for county elected officials to attend LELA courses. For information on this discount click here.

There currently are no scheduled offerings of this course.
For all registration questions, resetting passwords, or login issues please contact:

Dale Zuckert

Assistant Registrar, Registration and Client Services Group
For questions regarding course details, including location, schedule, materials, and continuing education credits, please contact:

Julia Marshall

Program Associate, Management and Leadership Group
Manager of Elected Official Programming, Center for Public Leadership and Governance