Value-Based Customer Service, Webinar On-Demand

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As the largest
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government training,
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organization in the United
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Government serves more
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The Joseph Palmer Knapp Library houses a large collection of material on state and local government, public administration, and management to support the School's instructional and research programs and the educational mission of the Master of Public Administration program. Reference and research services are available to all residents of North Carolina, and additional assistance is available to state and local government personnel, both elected and appointed.

A Value-Based Approach to Customer Service, featuring Town of Chapel Hill Ombuds Jim Huegerich and Faith Thompson, will discuss how local governments can develop a uniform approach to defining, evaluating and prioritizing customer experiences as they relate to the organization. Elements of customer service to be covered include:

Developing a "culture plan" to complement the organization's strategic plan
Crafting strategies to encourage employees to make the connection between personal and core organizational values
Improving morale so that employees want to provide effective customer service
Creating multi-dimensional initiatives to link organizational values to customer service with employee engagement and overall organizational wellness.

Duration:

1.50 hours

CEU:

1.50

CJE:

0.00

CPE:

0.00

CLE Value:

General

0 hrs

Ethics