Value-Based Customer Service, Webinar On-Demand

On-Demand
Live date: 
Sunday, April 6, 2014 - 8:00pm
Price: 
$125.00

A Value-Based Approach to Customer Service, featuring Town of Chapel Hill Ombuds Jim Huegerich and Faith Thompson, will discuss how local governments can develop a uniform approach to defining, evaluating and prioritizing customer experiences as they relate to the organization.  Elements of customer service to be covered include:

  • Developing a "culture plan" to complement the organization's strategic plan
  • Crafting strategies to encourage employees to make the connection between personal and core organizational values
  • Improving morale so that employees want to provide effective customer service
  • Creating multi-dimensional initiatives to link organizational values to customer service with employee engagement and overall organizational wellness.
Duration: 
1.50 hours
CEU: 
1.50
CJE: 
0.00
CPE: 
0.00
CLE Value:
General
0 hrs
Ethics
0 hrs
Substance Abuse
0 hrs
Total
0 hrs
PDH: 
0.00

Faculty Coordinator

individual image for Leisha DeHart-Davis
Professor of Public Administration and Government
For questions regarding course details, please contact the program manager.

Faculty Coordinator

individual image for Gail Wilkins
919.966.4157
Program Manager, Local and State Government Group
For questions regarding course content, please contact the faculty coordinator.

Faculty Coordinator

individual image for Leisha DeHart-Davis
Professor of Public Administration and Government
For questions regarding registration, resetting passwords, or login issues, please contact Registration at registration@sog.unc.edu or 919-966-4414.
Public Officials - Local and State Government Roles
Topics - Local and State Government