Public Management Bulletin #22

Change Management: Reactions, Tools, and Strategies

Friday, July 2, 2021

What Is Organizational Change? 

Local governments in North Carolina went through extraordinary change due to the COVID-19 pandemic, altering the way they provide services to citizens and how (and where) their employees perform their duties. Municipalities had to renegotiate waste-collection contracts due to a sudden increase in household waste from stay-at-home workers. County child protective agencies had to find ways to reach vulnerable children in our communities amid a drastic decline in abuse reports resulting from the lockdown. As a society, we will likely be discovering and dealing with the ripple effects of the pandemic for years.

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