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UNC-CH School of Government Certified Government Chief Information Officer (CGCIO) Certification Program

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Public sector CIOs and IT directors are facing increasing challenges and responsibilities in the era of new governance. As the lines between traditional functional services and departments begin to blur, the IT leadership is charged with 1) managing the constantly expanding role for IT within your government, 2) protecting your government against ever-increasing security threats, and 3) keeping up with the feverish pace of new technology.

The CGCIO Certification Program is a ten-month course that lays the foundation for assessing and addressing some of the most critical issues facing IT leadership in local government. The purpose of this program is to equip leaders with the requisite tools to manage and improve their organizational technology assets. During the course of the program, we will address major topics, including IT governance, project management, and risk assessment and management. Each broad topic will examine specific local government issues and draw on participant experience to provide both theoretical and practical applied knowledge to the challenges. Case studies, exercises and guest speakers will be included.

The following table illustrates the course content offered in the CGCIO Certification programs.

Month
Major Topic
Content
One Understanding the Enterprise Goal Alignment ; IT Roles; Value Add of IT; Building a Business case; Measuring & Communicating Success; Organizational Constructs
Two Strategic Technology Planning and Management Capital / Infrastructure Planning; Unifying Potential; SDLC; IS Scorecard/Metrics; Project Charters; Stakeholder Identification; Relationship/process modeling
Three Communication: Creating a Shared Understanding Elected Officials; Management; Users
Four Project Management Developing requirements; Work breakdown structure; Estimating techniques; Schedule and cost plans; Managing Change Requests; Project Organization & Reporting
Five Emerging Issues and Technologies Best Practices; Integrating Strategic Technology Planning into the Organization; Being the Champion for Departmental IT Requests; E-commerce; E-business; Cross-boundary (Intergovernmental Relations)
Six Risk Management Tools for risk management plan; Risk identification (financial, technical, budgetary); Risk/opportunity costs; Portfolio management; Risk mitigation techniques; Knowledge transfer
Seven

Legal and Regulatory Compliance

 

 

Acquisitions Management

e-Discovery, FOIA/Public Records Laws, Open Meetings Laws, PCI Compliance, other legal/regulatory issues of interest to the class

Bid/No-Bid/Piggybacking/RFP Development; Writing a contract; Contract enforceability; Contract Authorities; Contract interpretation

Eight Change Management Enterprise approaches to IT; Change resistance; Leading change; Opportunity identification; Knowledge management; Outsourcing; Managed competition
  Leadership in a Change Environment Roles of CIO; Decision-making; Conflict negotiation; Team building skills; Motivation techniques; Marketing
Nine Securing the Enterprise: Policies and Procedures Disaster recovery; Business continuity; Security Awareness & Management Privacy & HIPAA; Security Audits; ITs Role in a Disaster
Ten Financing Technology Initiatives Budgeting; Grants (writing, availability); TCO, ROI; State Contract Purchasing; Other Legal Issues
Expectations of Participants: All participants in the program will be expected to complete approximately eight hours of reading and written work prior to each module of the CIO school. Assignments and readings will be posted on the Blackboard website two weeks prior to the beginning of each module. During the course of the program, participants will be expected to complete all readings and learning instruments provided by the instructors. Each person attending the program is expected to attend all sessions. Applications: The online application window varies for each course. Please visit the appropriate course website for details: Local Government, State Government, National Class, K12 CTO. Location: Course modules will be held at the UNC-Chapel Hill School of Government (Knapp-Sanders Building), with the exception of the National CGCIO program. Text: Instructional materials will be supplied by the UNC-Chapel Hill School of Government. Cost: The cost of the program can be found on the course websites: Local Government, State Government, National Class, K12 CTO. Certificate: Participants who satisfactorily complete the course will receive a special certificate from the UNC-Chapel Hill School of Government. Satisfactory completion means that all assignments have been completed and all sessions attended by the participant. In those instances where a person fails to attend a topic for some unavoidable reason, the person must arrange a one-on-one session with the instructor in order to receive the certificate. Each participant is allowed to miss only one module within the program. Prerequisites: To qualify for the program, applicants work for the public sector. In addition, they must be directly, or have a desire to become, responsible for supervising employees within a public sector information technology department. The class size will be limited to thirty (30) in each of the programs. Housing Information: Participants are responsible for their housing arrangements and costs. A list of accommodations will be included in your acceptance package. If you have any questions or need additional information, please contact Curriculum Questions: Shannon Tufts at 919.962.5438 or via e-mail at: tufts@sog.unc.edu Administrative Questions: Carla Stowe at 919.843.8176 or via e-mail at: cstowe@sog.unc.edu Admission to all UNC-Chapel Hill School of Government programs and conferences is without regard to race, color, religion, sex, national origin, age, disability status, veteran status, or sexual orientation. If you have a disability and need accommodation to participate in any UNC-Chapel Hill School of Government program, please let us know.

Courses

NC Local Government CGCIO
Description: 

The CIO Certification Program is a 11-month course that lays the foundation for assessing and addressing the most critical issues facing information technology (IT) leadership in local governments. The purpose of the course is to equip leaders with the requisite tools to manage and improve their organizational technology assets. The course will address major topics including IT governance, project management, and risk assessment and management.

NC State CGCIO
Description: 

The CIO Certification Program is a 10-month course that lays the foundation for assessing and addressing some of the most critical issues facing IT leadership in state government. The purpose of this program is to equip leaders with the requisite tools to manage and improve their organizational technology assets. Participants will address major topics including IT governance, project management, and risk assessment and management. Each broad topic will incorporate specific local government issues and draw on participant experience to provide both theoretical and practical applied knowledge to the challenges. Case studies, exercises, and guest speakers will be included.

National Certified Government Chief Information Officer (CGCIO)
Description: 

The CGCIO Certification Program is a 12-month course that lays the foundation for assessing and addressing some of the most critical issues facing IT leadership in the public sector. The purpose of this program is to equip leaders with the requisite tools to manage and improve their organizational technology assets. Participants will address major topics including IT governance, project management, and risk assessment and management. Each broad topic will incorporate specific government issues and draw on participant experience to provide both theoretical and practical applied knowledge. Case studies, exercises, and guest speakers will be included.

NC CGCIO Alumni Conference
Description: 

The CIO Alumni session will cover a variety of emerging trends and topics, including greening of IT, business analytics, and cloud computing. The class will include case studies, demonstrations, and group exercises to help the CIO alumni gain insight into these pressing issues in government technology. Lunch will be provided with the purchase of the course.

Certified Educational Chief Technology Officer
Description: 

Superintendents and educational technology directors are facing increasing challenges and responsibilities in this era. As the lines between traditional functional services and departments begin to blur, senior and IT leadership are charged with 1) managing the constantly expanding role for IT within the LEA, 2) protecting the LEA from ever-increasing security threats, and 3) keeping up with the pace of new technology. This program will feature two components, one for superintendents and one for technology directors. Both superintendent and technology director participation are required for admission consideration.

The technology directors’ portion of the certification program, entitled “Certified Educational Chief Technology Officers Program”, is a ten-month course that establishes the foundation for assessing and addressing some of the most critical issues facing IT leadership in school systems. During the course of the program, we will address major topics, including organizational transformation, IT governance, project and risk management, and legal and regulatory issues. This program will use a variety of instructional methodologies, including face-to-face sessions, synchronous online sessions, and asynchronous online sessions as teaching tools and to help technology directors evaluate various instructional technologies.

The superintendents’ portion of the certification program, entitled “Leaders for the 21st Century,” will involve two full day sessions at the start and conclusion of the technology directors program, as well as 2 regional meetings (for a total of 20 hours of instruction). Superintendent participation cannot be delegated to assistant superintendents.