This course will take place online, via Zoom.

Local governments that focus on the fundamentals of leadership, strategic planning, performance improvement, and genuine engagement can knit together a high-performance framework to deliver positive, consistent results to elevate organizational performance and, ultimately, enhance the quality of life for the communities they serve.

Course participants will learn theory and hear practical ‘how to’ examples that bring to life the following framework elements for local government leaders:

• Establish a High Performance Organizational (HPO) Framework
• Build an organizational culture that positively influences and communicates performance results
• Align long-term strategies with quantifiable goals to serve as a roadmap for your organization
• Commit to quality and process improvement. And use performance data to drive policy and management decisions
• Engagement of your governing body and workforce in the development and implementation of strategic and performance management
• and workforce and empower innovation
• Create opportunities for citizens and stakeholders to get involved, understand your processes, and influence outcomes
• Integrate your strategies and performance management throughout the various departments

Meet Your Instructors

This course will be taught by Rebecca Jackson from the City of Fayetteville. Rebecca is a forward thinking, dynamic professional with 20 years of experience in highly complex and regulated business and government settings. She enjoys a reputation for excellence in leadership as a synergist that spearheads change management processes, helping develop teams and drive organizational results. As an accomplished consultant and facilitator she excels in building consensus in diverse and complicated situations. She has been invited to share insight at numerous seminars and conferences.