Performance Management in Animal Services

This course will take place online via Zoom from 9am - 2pm.

This course focuses on converting performance information into decisions that enhance the effectiveness, efficiency, and equity of local government animal service departments. We will review performance management topics including goal setting, measurement, analysis, decision-making, and best practices. This course is designed for animal service professionals serving in supervisory, middle management, and leadership roles. It offers animal service professionals the tools to use performance metrics to make evidence-based decisions in their organizations. We will employ accessible step-by-step techniques to demystify the performance management process for public managers and present flexible, pragmatic methods to implement these systems.

Learning outcomes:

  • Gain an understanding of performance management in animal services
  • Analyze performance data
  • Connect performance information with organizational strategy
  • Use performance data for organizational learning and improvement
  • Mitigate the unintended consequences of performance management
  • Apply best practices in designing and implementing performance management systems


This course will be taught by Obed Pasha, Assistant Professor of Public Management at the School of Government and Joshua Fisher, Director of Animal Care and Control for Charlotte-Mecklenberg Animal Services. The course will include asynchronous materials and modules to complete prior to the live class. 


Dr. Fisher has an educational background in population management/medicine, public health, veterinary sciences, informatics, and healthcare administration. He has been working in the veterinary medical/animal welfare field for over 20 years holding management roles in private practices, cooperate practices, the NCSU College of Veterinary Medicine, county government, and now as the Animal Services Director for the City of Charlotte & Mecklenburg County. A strong advocate for professional development and growth in the animal welfare industry, Dr. Fisher seeks to involve staff in continued education and training opportunities as well as in cutting edge industry research.



There currently are no scheduled offerings of this course.
There are no materials avaliable for this course at this time.
For all registration questions, resetting passwords, or login issues please contact:

Dale Zuckert

Assistant Registrar
For questions regarding course details, including location, schedule, materials, and continuing education credits, please contact:

Julia Marshall

Program Associate, Management and Leadership Group
Assistant Professor of Public Management