Performance Management in Service Departments
The Performance Management Course Series focuses on converting performance information into decisions that enhance the effectiveness, efficiency, and equity of various departments in local government. Series lead faculty member Obed Pasha, along with adjunct experts, will review performance management topics, including goal setting, measurement, analysis, decision-making, and best practices. Course participants will learn accessible step-by-step techniques to demystify the performance management process for public managers and provide data management and decision-making templates to help implement performance management in their respective departments.
- Performance Management in Parks and RecreationApril 16, 2026(Online)
- Performance Management in Tax AdministrationApril 17, 2026(Online)
- Performance Management in Information TechnologyApril 20, 2026(Online)
- Performance Management in Animal ServicesApril 30, 2026(Online)
- Performance Management in Purchasing and ContractingMay 12, 2026(Online)
- Performance Management in Fire ServiceMay 14, 2026(Online)
- Performance Management in Community Development
Associate Professor of Public Management; Director, North Carolina Benchmarking Project


