Performance Management in Purchasing and Contracting

Why to Consider Procurement with Purchasing Contracts at School Outfitters

This course will take place online via Zoom from 1pm - 5pm.  The course will include asynchronous materials and modules to complete prior to the live class.

This course focuses on converting performance information into decisions that enhance the effectiveness, efficiency, and equity of local government purchasing and contracting departments. We will review performance management topics including goal setting, measurement, analysis, decision-making, and best practices. This course offers purchasing and contracting professionals the tools to use performance metrics to make evidence-based decisions in their organizations. We will employ accessible step-by-step techniques to demystify the performance management process for public managers and present flexible, pragmatic methods to implement these systems.

Learning outcomes:

  • Gain an understanding of performance management in purchasing and contracting
  • Analyze performance data
  • Connect performance information with organizational strategy
  • Use performance data for organizational learning and improvement
  • Mitigate the unintended consequences of performance management
  • Apply best practices in designing and implementing performance management systems


This course will be taught by Obed Pasha, Associate Professor of Public Management at the School of Government and Rachel Kaplan, Assistant Manager, Procurement Services for the City of Greensboro. 

Rachel Kaplan, CLGPO, NCCM is the Assistant Manager, Procurement Services for the City of Greensboro. Prior to joining Greensboro’s Procurement team, Rachel helped the City of High Point develop their Contracts Administrator and MWBE Coordinator positions She also worked at the University of North Carolina Charlotte as an Internal Auditor and as a Business Services Coordinator. Since 2015, she has served as the Administrative Editor for the Human Performance Journal. Rachel earned her Certificate in Grants and Contracts Administration from the University of North Carolina Charlotte in 2018, her CLGPO (Certified Local Government Purchasing Officer) in 2020, and her NCCM certification (North Carolina Contract Manager) in 2022.


  • Online
    April 24
    View Cancellation Policy
    Course participants who cancel their registration on or before April 16, 2023 will receive a full refund. No refund will be made for cancellations on or after April 17, 2023, but you will receive a transferrable credit to be used within 12 months. Click here to view the School’s full cancellation and refund policy.
    Registration and payment for this course grants access for a single attendee. In order to register a group of attendees, please register each person individually. If you have questions, please contact our registration office at or 919.966.4414.
For all registration questions, resetting passwords, or login issues please contact:

Dale Zuckert

Assistant Registrar
For questions regarding course details, including location, schedule, materials, and continuing education credits, please contact:

Julia Marshall

Program Associate, Management, Administration, and Leadership Group
Associate Professor of Public Management; Director, North Carolina Benchmarking Project