Performance Management in Fire Service
- Chapel Hill, NCMay 1, 2024
This class is part of the Performance Management Course Series. To see the full list of courses offered please click HERE
This course focuses on converting performance information into decisions that enhance organizational outcomes. We will review performance management topics including goal setting, measurement, analysis, decision-making, and best practices. This course offers fire service professionals the tools to use performance metrics to make evidence-based decisions in their organizations. We will employ accessible step-by-step techniques to demystify the performance management process for public managers and present flexible, pragmatic methods to implement these systems.
Learning outcomes:
This course will be taught by Obed Pasha, Associate Professor of Public Management at the School of Government and Marcus Scott, Accreditation Manager of Hickory Fire Department.
Capt. Marc Scott is the Accreditation Manager for the Hickory Fire Department. Marc has over a decade of progressive fire service experience with departments across North Carolina. He holds a Bachelor of Science in Management Information Systems from UNC Wilmington’s Cameron School of Business and a Master of Science in Emergency Services Management. Marc has extensive fire service training through the National Fire Academy in Emmitsburg, Maryland and is certified as a Level 2 Fire Officer and Instructor through the North Carolina Fire/Rescue Commission. Marc serves as an adjunct instructor for the Public Services Department at Cape Fear Community College where he delivers courses in technology and safety as well as health and wellness. He also serves as an adjunct instructor for the Fire Protection Technology degree program at Catawba Valley Community College where he delivers courses in disaster and emergency management. Marc was appointed to be a charter member of NFPA 1022 technical committee - Standard on Fire and Emergency Services Analysts Professional Qualifications. He enjoys hiking, cooking, and mountain biking with his wife Bethany and their daughters (7 and 2).
Delivery Method:
The in person course at UNC SOG consists of the following components:
- 4 hours of asynchronous instructional videos and forums that introduce performance management concepts from a broad, generic perspective.
Exercises and forums on the learning platform to solidify learning.
Participants will attend a 4 hour class from 1pm - 5pm. The session will discuss ways to successfully implement performance management in Fire Service, including best practices to solidify decision-making, operations, and routines.
Document support, including templates for data management and decision-making.
- Chapel Hill, NCMay 1UNC School of Government
400 South Rd
Chapel Hill, NC 27514View Cancellation PolicyCourse participants who cancel their registration on or before April 23, 2024 will receive a full refund. No refund will be made for cancellations on or after April 24, 2024, but you will receive a transferrable credit to be used within 12 months. Click here to view the School’s full cancellation and refund policy.$325.00Registration and payment for this course grants access for a single attendee. In order to register a group of attendees, please register each person individually. If you have questions, please contact our registration office at registration@sog.unc.edu or 919.966.4414.