Performance Management in Fire Service

About

As the largest
university-based local
government training,
advisory, and research
organization in the United
States, the School of
Government serves more
than 12,000 public officials
each year.

Browse by Role

The School provides
content and resources for a
wide array of local
government and judicial
officials in North Carolina.

Select your role to explore
all related content.

Browse by Topic

The School provides content
and resources on a wide array
of topics in local government
and judicial administration in
North Carolina.

Select a topic to explore all
related content.

Courses

The School of Government
offers up to 200 courses,
workshops, webinars, and
professional conferences
each year.

Publications

The School of Government
publishes essential books,
manuals, reports, articles,
bulletins, and other print and
online content related to state
and local government.

Blogs

Faculty write for a number
of School of Government
blogs providing timely
updates on emerging issues.

Resources

The School of Government
offers information and
services related to a wide
range of topics relevant to
government and judicial
officials—in-person and on a
variety of platforms.

Blog Posts

Timely updates on emerging issues

Centers and Services

Specialized training/research hubs and consulting services

Frequently Asked Questions

Aggregated answers to common questions on a variety of topics

Knapp Library

Print and online materials and research expertise

Legal Summaries

Brief descriptions of legal cases, bills, or legislative activity

Listservs

Information exchanges for peers and faculty experts

Microsites

In-depth or aggregated content for local government and judicial officials

Tools and Apps

Online and mobile tools for employees on-the-go

Master of Public
Administration Program

The UNC MPA program prepares public service leaders. The program is offered in two formats: on-campus and online.

For more information, visit mpa.unc.edu

Giving

The School of Government depends on private and public support for fulfilling its mission. Your gift will make a lasting impact on the quality of government and civic participation in North Carolina.

Knapp Library

The Joseph Palmer Knapp Library houses a large collection of material on state and local government, public administration, and management to support the School's instructional and research programs and the educational mission of the Master of Public Administration program. Reference and research services are available to all residents of North Carolina, and additional assistance is available to state and local government personnel, both elected and appointed.

Performance Management in Fire Service

Online
- Click here to register for this course offering
April 23, 2025

This class is part of the Performance Management Course Series. To see the full list of courses offered please click HERE

This course will take place online via Zoom from 1pm - 5pm and will include around 4 hours of asynchronous materials and modules to complete prior to the live class.

This course focuses on converting performance information into decisions that enhance organizational outcomes. We will review performance management topics including goal setting, measurement, analysis, decision-making, and best practices. This course offers fire service professionals the tools to use performance metrics to make evidence-based decisions in their organizations. We will employ accessible step-by-step techniques to demystify the performance management process for public managers and present flexible, pragmatic methods to implement these systems.

Learning outcomes:

▪ Gain an understanding of performance management in fire service

▪ Analyze performance data

▪ Connect performance information with organizational strategy

▪ Use performance data for organizational learning and improvement

▪ Mitigate the unintended consequences of performance management

▪ Apply best practices in designing and implementing performance management systems

This course will be taught by Obed Pasha, Associate Professor of Public Management at the School of Government and Maria Ratliff (pictured below), Strategic Initiatives Coordinator, Durham Fire Department.

Delivery Method:

The online course consists of the following components:

Asynchronous (to be completed before the week prior to the live session)

4 hours of asynchronous instructional videos and forums that introduce performance management concepts from a broad, generic perspective.

Exercises and forums on the learning platform to solidify learning.

Live Online

Participants will join a 4 hour live online session over Zoom. The session will discuss ways to successfully implement performance management in Fire Service, including best practices to solidify decision-making, operations, and routines.

Document support, including templates for data management and decision-making.

Online
Dates
April 23

View Cancellation Policy
Course participants who cancel their registration on or before April 15, 2025 will receive a full refund. No refund will be made for cancellations on or after April 16, 2025, but you will receive a transferrable credit to be used within 12 months. Click here to view the School’s full cancellation and refund policy.

$325.00

Register

Registration and payment for this course grants access for a single attendee. In order to register a group of attendees, please register each person individually. If you have questions, please contact our registration office at registration@sog.unc.edu or 919.966.4414.

For all registration questions, resetting passwords, or login issues please contact:

Dale Zuckert

Assistant Registrar

919.966.4414

registration@sog.unc.edu

For questions regarding course details, including location, schedule, materials, and continuing education credits, please contact:

Ling Rudicil

Program Manager, Management, Administration, and Leadership Group

919.843.4958

lrudicil@sog.unc.edu

Lead Faculty

Obed Pasha

Associate Professor of Public Management; Director, North Carolina Benchmarking Project

pasha@sog.unc.edu