Performance Management in Fire Service

The District | Superstition Fire & Medical District

This class is part of the Performance Management Course Series. To see the full list of courses offered please click HERE

This course focuses on converting performance information into decisions that enhance organizational outcomes. We will review performance management topics including goal setting, measurement, analysis, decision-making, and best practices. This course offers fire service professionals the tools to use performance metrics to make evidence-based decisions in their organizations. We will employ accessible step-by-step techniques to demystify the performance management process for public managers and present flexible, pragmatic methods to implement these systems. 

Learning outcomes:

▪ Gain an understanding of performance management in fire service
▪ Analyze performance data 
▪ Connect performance information with organizational strategy
▪ Use performance data for organizational learning and improvement
▪ Mitigate the unintended consequences of performance management
▪ Apply best practices in designing and implementing performance management systems

This course will be taught by Obed Pasha, Associate Professor of Public Management at the School of Government and Marcus Scott, Accreditation Manager of Hickory Fire Department. 



Capt. Marc Scott is the Accreditation Manager for the Hickory Fire Department. Marc has over a decade of progressive fire service experience with departments across North Carolina. He holds a Bachelor of Science in Management Information Systems from UNC Wilmington’s Cameron School of Business and a Master of Science in Emergency Services Management. Marc has extensive fire service training through the National Fire Academy in Emmitsburg, Maryland and is certified as a Level 2 Fire Officer and Instructor through the North Carolina Fire/Rescue Commission. Marc serves as an adjunct instructor for the Public Services Department at Cape Fear Community College where he delivers courses in technology and safety as well as health and wellness. He also serves as an adjunct instructor for the Fire Protection Technology degree program at Catawba Valley Community College where he delivers courses in disaster and emergency management. Marc was appointed to be a charter member of NFPA 1022 technical committee -  Standard on Fire and Emergency Services Analysts Professional Qualifications. He enjoys hiking, cooking, and mountain biking with his wife Bethany and their daughters (7 and 2).


Delivery Method:  

The in person course at UNC SOG consists of the following components: 

Asynchronous (to be completed before the week prior to the live session) 
  • 4 hours of asynchronous instructional videos and forums that introduce performance management concepts from a broad, generic perspective. 
  • Exercises and forums on the learning platform to solidify learning. 

In Person 
  • Participants will attend a 4 hour class from 1pm - 5pm. The session will discuss ways to successfully implement performance management in Fire Service, including best practices to solidify decision-making, operations, and routines. 

  • Document support, including templates for data management and decision-making. 


There currently are no scheduled offerings of this course.
For all registration questions, resetting passwords, or login issues please contact:

Dale Zuckert

Assistant Registrar
For questions regarding course details, including location, schedule, materials, and continuing education credits, please contact:

Ling Rudicil

Program Manager, Management, Administration, and Leadership Group
Robert W. Bradshaw Jr. Distinguished Term Associate Professor of Public Management; Director, North Carolina Benchmarking Project