Performance Management in Elections Administration

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This class is part of the Performance Management Course Series. To see the full list of courses offered please click HERE

This course focuses on converting performance information into decisions that enhance organizational outcomes. We will review performance management topics including goal setting, measurement, analysis, decision-making, and best practices. This course offers elections administration professionals the tools to use performance metrics to make evidence-based decisions in their organizations. We will employ accessible step-by-step techniques to demystify the performance management process for public managers and present flexible, pragmatic methods to implement these systems.

Learning outcomes:

▪ Gain an understanding of performance management in elections administration

▪ Analyze performance data

▪ Connect performance information with organizational strategy

▪ Use performance data for organizational learning and improvement

▪ Mitigate the unintended consequences of performance management

▪ Apply best practices in designing and implementing performance management systems

This course will be taught by Obed Pasha, Associate Professor of Public Management at the School of Government and Rachel Raper, Director of Elections for Orange County.

Rachel Raper, CERA, CNCED, CNCEA is the Director of Elections for Orange County, where she has served since January of 2018. Rachel began her career in elections management with Currituck County in 2005, first serving as Deputy Director before being appointed as Director in 2014. Rachel is a North Carolina Certified Elections Director (2019) and Elections Administrator (2009). Rachel recently earned her Certified Elections/Registration Administrator (CERA )designation, a professional achievement for election officials in the country.

Rachel brings a unique management perspective to elections, having served as director in various-sized jurisdictions and is a strong advocate for continuing professional development.

Delivery Method:

The online course consists of the following components:

Asynchronous (to be completed before the week prior to the live session)

4 hours of asynchronous instructional videos and forums that introduce performance management concepts from a broad, generic perspective.

Exercises and forums on the learning platform to solidify learning.

Live Online

Participants will join a 4 hour live online session over Zoom from 1pm - 5pm. The session will discuss ways to successfully implement performance management in Elections Administration, including best practices to solidify decision-making, operations, and routines.