Performance Management in Parks and Recreation

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This class is part of the Performance Management Course Series. To see the full list of courses offered please click HERE

This course focuses on converting performance information into decisions that enhance organizational outcomes. We will review performance management topics including goal setting, measurement, analysis, decision-making, and best practices. This course is designed for parks and recreation professionals serving in supervisory, middle management, and leadership roles. It offers parks and recreation professionals the tools to use performance metrics to make evidence-based decisions in their organizations. We will employ accessible step-by-step techniques to demystify the performance management process for public managers and present flexible, pragmatic methods to implement these systems.

Learning outcomes:

  • Gain an understanding of performance management in parks and recreation
  • Analyze performance data
  • Connect performance information with organizational strategy
  • Use performance data for organizational learning and improvement
  • Mitigate the unintended consequences of performance management
  • Apply best practices in designing and implementing performance management systems


This course will be taught by Obed Pasha, Associate Professor of Public Management at the School of Government and Lee Tillery, Director of Parks and Recreation for the City of High Point.

Lee Tillery began working for the High Point Parks and Recreation Department in January 2013 as the Assistant Director. He was named Interim Parks and Recreation Director in November 2013 and was appointed as Director in February 2014.

Lee came to High Point from the Town of Matthews, NC where he served as Parks and Recreation Director from 2007-2012. He held the same post for the City of Lenoir, NC from 2003-2006. He has over 24 years’ collective experience in the municipal Parks and Recreation field. Lee is active with the North Carolina Recreation and Park Association, currently serving on the Board of Directors as Past President, after serving as Association President in 2021. He is active in various organizations and committees throughout High Point. This includes serving on the Board of Directors for the Macedonia Resource Center and the High Point Conventions and Visitors Bureau or Visit High Point.


Delivery Method:  

The online course consists of the following components: 

Asynchronous (to be completed before the week prior to the live session) 
  • 4 hours of asynchronous instructional videos and forums that introduce performance management concepts from a broad, generic perspective. 
  • Exercises and forums on the learning platform to solidify learning. 

Live Online 
  • Participants will join a 4 hour live online session over Zoom from 9am - 2pm. The session will discuss ways to successfully implement performance management in Parks and Recreation, including best practices to solidify decision-making, operations, and routines. 

  • Document support, including templates for data management and decision-making. 


There currently are no scheduled offerings of this course.
For all registration questions, resetting passwords, or login issues please contact:

Dale Zuckert

Assistant Registrar
For questions regarding course details, including location, schedule, materials, and continuing education credits, please contact:

Ling Rudicil

Program Manager, Management, Administration, and Leadership Group
Robert W. Bradshaw Jr. Distinguished Term Associate Professor of Public Management; Director, North Carolina Benchmarking Project