Performance Management in Tax Administration


This course will take place online via Zoom from 1pm - 5pm and will include around 4 hours of asynchronous materials and modules to complete prior to the live class. 

This class is part of the Performance Management Course Series. To see the full list of courses offered please click HERE 

If you are NCDOR certified as a county appraiser or assessor, you will receive 8 hours of continuing education credit for completing this workshop. You must attend a minimum of 90% of the instruction to receive credit. This course counts as an elective option for anyone seeking an NCTCA Certification. It counts 8 hours as continuing ed for NCTCA certification and is good for 8 hours IAAO Designation CE. Here are the certification regs for NCTCA:


This course focuses on converting performance information into decisions that enhance organizational outcomes. We will review performance management topics including goal setting, measurement, analysis, decision-making, and best practices. This course is designed for tax administration professionals serving in supervisory, middle management, and leadership roles. It offers tax administrationprofessionals the tools to use performance metrics to make evidence-based decisions in their organizations. We will employ accessible step-by-step techniques to demystify the performance management process for public managers and present flexible, pragmatic methods to implement these systems. 

Learning outcomes:

▪ Gain an understanding of performance management in tax administration
▪ Analyze performance data 
▪ Connect performance information with organizational strategy
▪ Use performance data for organizational learning and improvement
▪ Mitigate the unintended consequences of performance management
▪ Apply best practices in designing and implementing performance management systems

This course will be taught by Obed Pasha, Associate Professor of Public Management at the School of Government and Ken Joyner, County Assessor for Mecklenburg County.  



Ken Joyner, RES, AAS, PPS

Ken joined Mecklenburg County as Assessor in 2013. He also serves on the County's Budget Executive Team. Prior to joining the Mecklenburg County team, Ken spent 6 years as a faculty member at the University of North Carolina-Chapel Hill, School of Government and previously served as the Tax Administrator in Chatham, Onslow, and Durham counties. Ken is a graduate of North Carolina State University and is certified as a County Assessor and Real Property Appraiser III by the North Carolina Department of Revenue. He is also a certified instructor for both the IAAO (24 years) and The Appraisal Foundation (14 years). Ken has received numerous awards from multiple associations including the IAAO Professional Development Lifetime Achievement Award (2019), NCAAO Assessor of the Year (2019), and IAAO Instructor of the Year (2009). Ken has one daughter Olivia, a senior at East Carolina University.  He enjoys camping, golfing, and traveling. 

CEU8.00 hrs
There currently are no scheduled offerings of this course.
For all registration questions, resetting passwords, or login issues please contact:

Dale Zuckert

Assistant Registrar
For questions regarding course details, including location, schedule, materials, and continuing education credits, please contact:

Ling Rudicil

Program Manager, Management, Administration, and Leadership Group
Robert W. Bradshaw Jr. Distinguished Term Associate Professor of Public Management; Director, North Carolina Benchmarking Project