Performance Management in Tax Administration

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This course is part of the Performance Management Course Series. Click HERE for the full list of courses

This course is held online via Zoom from 9 a.m. to 2 p.m. and includes around 4 hours of asynchronous materials and modules to complete prior to the live class.

If you are NCDOR certified as a county appraiser or assessor, you will receive 8 hours of continuing education credit for completing this workshop. You must attend a minimum of 90% of the instruction to receive credit. This course counts as an elective option for anyone seeking an NCTCA Certification. It counts 8 hours as continuing ed for NCTCA certification and is good for 8 hours IAAO Designation CE. Here are the certification regs for NCTCA:propertytaxnc.org/page/NCTCACerts

This course focuses on converting performance information into decisions that enhance organizational outcomes. We will review performance management topics, including goal setting, measurement, analysis, decision-making, and best practices. This course is designed for tax administration professionals serving in supervisory, middle management, and leadership roles. It offers tax administration professionals the tools to use performance metrics to make evidence-based decisions in their organizations. We will employ accessible step-by-step techniques to demystify the performance management process for public managers and present flexible, pragmatic methods to implement these systems.

Learning outcomes:

▪ Gain an understanding of performance management in tax administration

▪ Analyze performance data

▪ Connect performance information with organizational strategy

▪ Use performance data for organizational learning and improvement

▪ Mitigate the unintended consequences of performance management

▪ Apply best practices in designing and implementing performance management systems

This course will be taught by Obed Pasha, an Associate Professor of Public Management at the School of Government, and Ken Joyner, the County Assessor for Mecklenburg County.

Ken Joyner, RES, AAS, PPS

Ken joined Mecklenburg County as an Assessor in 2013. He also serves on the County's Budget Executive Team. Prior to joining the Mecklenburg County team, Ken spent 6 years as a faculty member at the UNC School of Government and previously served as the Tax Administrator in Chatham, Onslow, and Durham Counties. Ken is a graduate of NC State University and is certified as a County Assessor and Real Property Appraiser III by the North Carolina Department of Revenue. He is also a certified instructor for both the IAAO (24 years) and The Appraisal Foundation (14 years). Ken has received numerous awards from multiple associations, including the IAAO Professional Development Lifetime Achievement Award (2019), NCAAO Assessor of the Year (2019), and IAAO Instructor of the Year (2009). Ken has one daughter Olivia, a senior at East Carolina University.

This online course consists of the following components:

Asynchronous (to be completed the week prior to the live session)

Four hours of asynchronous instructional videos and forums that introduce performance management concepts from a broad, generic perspective.

Exercises and forums on the learning platform to solidify learning.

Live Online

Participants will join a four-hour live online session over Zoom. The session will discuss ways to successfully implement performance management in Animal Services, including best practices for solidifying decision-making, operations, and routines.