Performance Management in Information Technology

This class is part of the Performance Management Course Series. To see the full list of courses offered please click HERE

This course focuses on converting performance information into decisions that enhance organizational outcomes of information technology services. We will review performance management topics including goal setting, measurement, analysis, decision-making, and best practices. This course offers IT professionals the tools to use performance metrics to make evidence-based decisions in their organizations. We will employ accessible step-by-step techniques to demystify the performance management process for public managers and present flexible, pragmatic methods to implement these systems.  

Learning outcomes: 

  • Gain an understanding of performance management in IT 

  • Analyze performance data  

  • Connect performance information with organizational strategy 

  • Use performance data for organizational learning and improvement 

  • Mitigate the unintended consequences of performance management 

  • Apply best practices in designing and implementing performance management systems 


 This course will be taught by Obed Pasha, Associate Professor of Public Management at the School of Government and Jonathan Feldman, Chief Information Officer for Wake County.  

Jonathan Feldman is Chief Information Officer for Wake County, NC, home to Raleigh and Research Triangle Park. An award winning speaker, writer, and CIO, he has been recognized for his positive impact on the communities he serves by the Frost & Sullivan CIO Impact Award and inclusion in Government Technology’s Top 25 Dreamers, Doers, and Drivers. He is frequently listed among top CIO and IT practitioners. Jonathan is widely acknowledged as a pioneer of cloud computing, digital transformation, and civic tech, with Forbes calling his efforts “IT done right.”  

Jonathan’s success leading government technology led him to co-author Code for America’s book, “Beyond Transparency” with Tim O’Reilly and others. His column with InformationWeek magazine, which won an American Society of Business Publication Editors award, started many industry conversations about positive IT transformation. He has spoken all over the world about government technology, data and performance, the future of work, leadership, and digital transformation, and is often quoted in the media about these topics. He is active on social media at @_jfeldman and at


Delivery Method:  

The online course consists of the following components: 

Asynchronous (to be completed before the week prior to the live session) 
  • 4 hours of asynchronous instructional videos and forums that introduce performance management concepts from a broad, generic perspective. 
  • Exercises and forums on the learning platform to solidify learning. 

Live Online 
  • Participants will join a 4 hour live online session from 9:00 AM - 2:00 PM over Zoom. The session will discuss ways to successfully implement performance management in Information Technology, including best practices to solidify decision-making, operations, and routines. 

  • Document support, including templates for data management and decision-making. 


There currently are no scheduled offerings of this course.
For all registration questions, resetting passwords, or login issues please contact:

Dale Zuckert

Assistant Registrar
For questions regarding course details, including location, schedule, materials, and continuing education credits, please contact:

Ling Rudicil

Program Manager, Management, Administration, and Leadership Group
Robert W. Bradshaw Jr. Distinguished Term Associate Professor of Public Management; Director, North Carolina Benchmarking Project