Performance Management in Community Development

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Center for Community Investment — Roguemark Studios

This class is part of the Performance Management Course Series. To see the full list of courses offered please click HERE

This course focuses on converting performance information into decisions that enhance organizational outcomes. We will review performance management topics including goal setting, measurement, analysis, decision-making, and best practices. This course is designed for community development professionals serving in supervisory, middle management, and leadership roles. It offers community development professionals the tools to use performance metrics to make evidence-based decisions in their organizations. We will employ accessible step-by-step techniques to demystify the performance management process for public managers and present flexible, pragmatic methods to implement these systems.

Learning outcomes:

Gain an understanding of performance management in community development
Analyze performance data
Connect performance information with organizational strategy
Use performance data for organizational learning and improvement
Mitigate the unintended consequences of performance management
Apply best practices in designing and implementing performance management systems

This course will be taught by Obed Pasha, Associate Professor of Public Management at the School of Government and Teresa Campo, Community Development Manager for the City of Monroe.

City of Monroe, NC > Departments > Planning & Development ...

Teresa Vincenty Campo, has more than twenty-five years of government and non-government agency experience in the management of, and program and policy development for, all aspects of community development. She has provided technical assistance to cities throughout North Carolina and non-profit organizations nationally and internationally to focus on the importance of sound performance management measuring and design. Teresa is an authority on federal compliance and other special tools for development. Since her employment with the City of Wilmington in 1997, she has worked in collaboration with the U.S. Department of Housing & Urban Development to assist localities in improving the effectiveness of their programs. Most recently, she was hired by the City of Monroe to develop and manage their Community Development Division. The City of Monroe is a partner in one of the HUD recognized Urban Counties in North Carolina. Throughout her career, Teresa has been recognized for her work with non-profit organizations and other Committees as a board member, volunteer, and consultant nationally and internationally.

Asynchronous (to be completed before the week prior to the live session)

4 hours of asynchronous instructional videos and forums that introduce performance management concepts from a broad, generic perspective.

Exercises and forums on the learning platform to solidify learning.

Live Online

Participants will join a 4 hour live online session over Zoom from 9am - 2pm. The session will discuss ways to successfully implement performance management in Community Development, including best practices to solidify decision-making, operations, and routines.