Performance Management in Emergency Communications

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Performance Management in Emergency Communications

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This class is part of the Performance Management Course Series. To see the full list of courses offered please click HERE

This course focuses on converting performance information into decisions that enhance organizational outcomes of emergency communication services. We will review performance management topics including goal setting, measurement, analysis, decision-making, and best practices. This course offers emergency communications professionals the tools to use performance metrics to make evidence-based decisions in their organizations. We will employ accessible step-by-step techniques to demystify the performance management process for public managers and present flexible, pragmatic methods to implement these systems.

Learning outcomes:

Gain an understanding of performance management in emergency communications
Analyze performance data
Connect performance information with organizational strategy
Use performance data for organizational learning andimprovement
Mitigate the unintended consequences of performance management
Apply best practices in designing and implementing performance management systems

This course will be taught by Obed Pasha, Associate Professor of Public Management at the School of Government and Jessica Hutchens, Training Specialist of Guilford Metro 9-1-1.

Delivery Method:

The online course consists of the following components:

Asynchronous (to be completed before the week prior to the live session)

4 hours of asynchronous instructional videos and forums that introduce performance management concepts from a broad, generic perspective.

Exercises and forums on the learning platform to solidify learning.

Live Online

Participants will join a 4 hour live online session over Zoom from 9am - 2pm. The session will discuss ways to successfully implement performance management in Emergency Communications, including best practices to solidify decision-making, operations, and routines.