Performance Management in Emergency Communications

This class is part of the Performance Management Course Series. To see the full list of courses offered please click HERE

This course focuses on converting performance information into decisions that enhance organizational outcomes of emergency communication services. We will review performance management topics including goal setting, measurement, analysis, decision-making, and best practices. This course offers emergency communications professionals the tools to use performance metrics to make evidence-based decisions in their organizations. We will employ accessible step-by-step techniques to demystify the performance management process for public managers and present flexible, pragmatic methods to implement these systems.  

Learning outcomes: 

  • Gain an understanding of performance management in emergency communications 

  • Analyze performance data  

  • Connect performance information with organizational strategy 

  • Use performance data for organizational learning andimprovement 

  • Mitigate the unintended consequences of performance management 

  • Apply best practices in designing and implementing performance management systems 

 

This course will be taught by Obed Pasha, Associate Professor of Public Management at the School of Government and Jessica Hutchens, Training Specialist of Guilford Metro 9-1-1. 

 

Delivery Method:  

The online course consists of the following components: 

Asynchronous (to be completed before the week prior to the live session) 
  • 4 hours of asynchronous instructional videos and forums that introduce performance management concepts from a broad, generic perspective. 
  • Exercises and forums on the learning platform to solidify learning. 

Live Online 
  • Participants will join a 4 hour live online session over Zoom from 9am - 2pm. The session will discuss ways to successfully implement performance management in Emergency Communications, including best practices to solidify decision-making, operations, and routines. 

  • Document support, including templates for data management and decision-making. 

     

There currently are no scheduled offerings of this course.
There are no materials avaliable for this course at this time.
For all registration questions, resetting passwords, or login issues please contact:

Dale Zuckert

Assistant Registrar
919.966.4414
For questions regarding course details, including location, schedule, materials, and continuing education credits, please contact:

Ling Rudicil

Program Manager, Management, Administration, and Leadership Group
919.843.4958
Robert W. Bradshaw Jr. Distinguished Term Associate Professor of Public Management; Director, North Carolina Benchmarking Project