2011 City of Durham Resident Survey: Final Report

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- Covid-19 Response

During the winter of 2011, ETC Institute administered its fourth DirectionFinder® Survey for the City of Durham to assess citizen satisfaction with the delivery of major City services and to help determine priorities for the community as part of the City’s ongoing planning process. Previous DirectionFinder® surveys were administered in 2005, 2007 and 2009.

The seven-page survey was mailed to a random sample of 1,200 households in the City of Durham. Approximately seven days after the surveys were mailed; residents who received the survey were contacted by phone. Those who indicated that they had not returned the survey were given the option of completing it by phone. Of the households that received a survey, a total of 401 completed surveys (33% response rate). The results for the random sample of 401 households have a 95% level of confidence with a precision of at least +/- 4.9%.

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