Final Report: 2009 Community Survey: The City of Durham, North Carolina

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During the winter of 2009, ETC Institute administered its third DirectionFinder® Survey for the City of Durham to assess citizen satisfaction with the delivery of major City services and to help determine priorities for the community as part of the City's ongoing planning process. The first DirectionFinder® survey was administered in December of 2005. The seven-page survey was mailed to a random sample of 1,200 households in the City of Durham. Approximately seven days after the surveys were mailed, residents who received the survey were contacted by phone. Those who indicated that they had not returned the survey were given the option of completing it by phone. Of the households that received a survey, 233 completed the survey by phone and 212 returned it by mail for a total of 445 completed surveys (37% response rate). The results for the random sample of 445 households have a 95% level of confidence with a precision of at least +/- 4.7%. There were no statistically significant differences in the results of the survey based on the method of administration (phone vs. mail).

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