Public Participation

ETC Institute administered a survey to residents of Cabarrus County during the spring of 2014. This is the third time that the survey was administered for the County. The survey was also administered 2008 and 2010, providing valuable trend data for the County. The purpose of the survey was to assess satisfaction with the quality of county services and to gather input about priorities for the community.

A seven-page survey was mailed to a random sample of 1,200 households during March 2014. Approximately seven days after the survey was mailed, residents who received the survey were contacted by phone. Those who indicated that they had not returned the survey were given the option of completing it by phone. Households that received a survey in the mail also had the option of completing the survey online. A total of 406 residents completed the survey. The overall results for the survey have a precision of at least +/-4.9% at the 95% level of confidence. There were no statistically significant differences in the results of the survey based on the method of administration (mail, phone, online).

In order to better understand how well residents think County services are being delivered in different areas of the County, ETC Institute geocoded the home address of respondents to the survey.