Public Participation
City of Wilmington citizen surveys
Documents related to citizen surveys conducted by the City of Wilmington.
Resources
During October of 2007, ETC Institute administered a community survey for the City of Wilmington. The purpose of the survey was to assess resident satisfaction with the delivery of major city services and to help set priorities for the community.
The survey was mailed to a random sample of 2,400 households in the City of Wilmington. Approximately seven days after the surveys were mailed, residents who received the survey were contacted by phone. Those who indicated that they had not returned the survey were given the option of completing it by phone. Of the households that received a survey, 425 completed the survey by phone and 395 returned it by mail for a total of 820 completed surveys (34% response rate). The results for the random sample of 820 households have a 95% level of confidence with a precision of at least +/- 3.5%. There were no statistically significant differences in the results of the survey based on the method of administration (phone vs. mail).
This summary report contains:
- a summary of the methodology for administering the survey and major findings
- charts showing the overall results for most questions on the survey
- importance-satisfaction analysis
- GIS maps that show the results of selected questions on the survey a copy of the survey instrument.