Effective Supervisory Management Program

Supervisors in local government today face unique and complex challenges when working with others and serving their communities. This program provides newly promoted and veteran local government supervisors and front-line managers with the opportunity to better understand and practice basic supervision skills.

 You will have the opportunity to:

  • Understand your management style and make it more effective
  • Gain an overview of management and supervisory roles and issues
  • Diagnose problems and analyze difficult interpersonal situations
  • Build teamwork and lead problem-solving efforts
  • Address conflict and strengthen relationships with employees and coworkers
  • Improve listening, communication, and coaching skills
  • Appreciate what it means to work in the public sector and make a contribution to the community


PROGRAM AGENDA (please click this link to download and print our program agenda)

Scholarship Information

Local Government Federal Credit Union

The Local Government Federal Credit Union offers scholarships to local government employees to apply towards tuition for conferences, classes, and seminars offered by the School of Government. There are five deadlines to submit applications: March 1, June 1, July 1, September 1 and December 1.

Visit the LGFCU website for more information and to submit an application.


Participants will pay their own travel expenses. 


2019-2020 Dates and Information


Additional information

Scholarships are also available through the Local Government Federal Credit Union.  LGFCU scholarship deadlines are April 1 and August 1.

Participants will pay their own travel expenses.

CEU30.00 hrs
CPE30.00 hrs
  • Asheville, NC
    April 29 - May 3, 2019
    The North Carolina Arboretum
    100 Frederick Law Olmsted Way
    Asheville, NC 28806-9315
    View Cancellation Policy
    Course participants who cancel their registration on or before April 21, 2019 will receive a full refund. No refund will be made for cancellations on or after April 22, 2019, but you will receive a transferrable credit to be used within 12 months. Click here to view the School’s full cancellation and refund policy.
    View Hotel Information

    We have set up an event page for the group with specially negotiated group rates at several hotels near the Arboretum. These rates are special group rates that are typically very large discounts that are not available to the general public.  Some of the rates are non-refundable so be certain to read the description with the hotel and rate.

    Click on the link below to find a hotel:


    The rates above can fluctuate and sell out at any time, so you should book sooner than later. 

    View Additional Information
    Must apply
    If you are a returning customer, please note that we have a new course registration system that we hope will be easier for you to use. If you encounter any registration issues, please explore our list of frequently asked questions or contact us at registration@sog.unc.edu or 919.966.4414.

ESMP Participants:  Please download and print the following materials to bring with you to class.  Additional materials will be provided in course folders upon your arrival.

Please note that documents are formatted for DOUBLE-SIDED printing.

AGENDA (Asheville)

ADVANCE READING MATERIAL  (please read and print these articles before the class as they will be referenced during the program)

The following contain materials NOT provided in class; please print if you wish to have these for reference in class:

DAY ONE  (PowerPoint Slides)

DAY TWO  (PowerPoint Slides)

DAY THREE  (Session Description; Additional materials provided in class)

DAY FOUR  (PowerPoint Slides and Handouts)

DAY FIVE  (Session Description; Additional materials provided in class)

The following is a list of Addtional Resources:



For all registration questions, resetting passwords, or login issues please contact:

Dale Zuckert

Assistant Registrar, Registration and Client Services Group
For questions regarding course details, including location, schedule, materials, and continuing education credits, please contact:

Susan Jensen

Program Manager, Local and State Government Group
Margaret Carlson
Professor of the Practice in Public Leadership and Organizational Development and Director, Center for Public Leadership and Governance