Local Government Managers Innovation Lab




Join School of Government faculty Shannon Tufts and Kimberly Nelson for this one-day interactive workshop focused on reducing redundancy, inefficiency, and waste. Business process re-engineering focuses on changing processes to achieve optimal internal and external customer satisfaction. Participants should come to the session with a current process in mind that is not working as well as it could. Ideally, cross-functional teams will attend the session with the goal of leaving the program with an actionable plan to implement in their organizations.



Participants can receive credentialing credit through the International City/County Managers Association (ICMA). For more information about ICMA credentialing, go to this link: https://icma.org/voluntary-credentialing-program.  

Thanks to the generous support from the North Carolina City & County Management Association the registration fee is $100.00. 

  • Chapel Hill, NC
    November 14
    The Friday Center
    100 Friday Center Dr
    Chapel Hill, NC 27599
    View Cancellation Policy
    Course participants who cancel their registration on or before November 06, 2019 will receive a full refund. No refund will be made for cancellations on or after November 07, 2019, but you will receive a transferrable credit to be used within 12 months. Click here to view the School’s full cancellation and refund policy.
    If you are a returning customer, please note that we have a new course registration system that we hope will be easier for you to use. If you encounter any registration issues, please explore our list of frequently asked questions or contact us at registration@sog.unc.edu or 919.966.4414.


For all registration questions, resetting passwords, or login issues please contact:

Dale Zuckert

Assistant Registrar, Registration and Client Services Group
For questions regarding course details, including location, schedule, materials, and continuing education credits, please contact:

Toogie Hampton

Program Management Team Lead, Leadership Group
Albert and Gladys Hall Coates Distinguished Term Professor of Public Administration and Government
Shannon Tufts
Associate Professor of Public Law and Government and Director, Center for Public Technology