Navigate Difficult Conversations

Discount available for groups

This is an in person class held at the School of Government from 9am - 4pm.

Navigating difficult conversations is a core leadership skill. Healthy conflict gives us an opportunity to express our ideas and learn more about others’ perspectives so we can come up with solutions that last. Working through conflict can make us stronger, more resilient, and more accepting.   This one-day course will help you find the opportunities for personal and professional growth presented by conflict.

We’ve all taken workshops that give you basic communication techniques—but they can be difficult to implement in the heat of the moment. This course focuses on real-time practice and application, with feedback and coaching. You won’t just leave with a list of ideas to try later--you’ll walk away already using skills that will effect positive changes in your workplace and community. 

*NOTE: There will be a pre-course assignment and a short pre-recorded videos sent out to participants prior to the class.  Completion of this assignment is important for you to get the full benefit from the class, and you will use it for several activities during the day.

 

Meet Your Instructors

Peg Carlson, Albert and Gladys Coates Distinguished Term Professor of the Practice in Public Leadership and Organizational Development, Director, Center for Public Leadership and Governance.

 

 
  • Chapel Hill, NC
    September 9
    School of Government
    400 South Rd
    Chapel Hill, NC 27514
    View Cancellation Policy
    Course participants who cancel their registration on or before September 01, 2022 will receive a full refund. No refund will be made for cancellations on or after September 02, 2022, but you will receive a transferrable credit to be used within 12 months. Click here to view the School’s full cancellation and refund policy.
    $485.00
    Registration and payment for this course grants access for a single attendee. In order to register a group of attendees, please register each person individually. If you have questions, please contact our registration office at registration@sog.unc.edu or 919.966.4414.
For all registration questions, resetting passwords, or login issues please contact:

Dale Zuckert

Assistant Registrar
919.966.4414
For questions regarding course details, including location, schedule, materials, and continuing education credits, please contact:

Ling Rudicil

Program Associate, Management and Leadership Group
919.843.4958
Lydian Altman
Teaching Assistant Professor, Center for Public Leadership and Governance