Managing Conflict Effectively for Government Professionals

Navigating difficult conversations is a core leadership skill. Healthy conflict gives us an opportunity to express our ideas and learn more about others’ perspectives so we can come up with solutions that last. Working through conflict can make us stronger, more resilient, and more accepting.   This one-day course will help you find the opportunities for personal and professional growth presented by conflict.

We’ve all taken workshops that give you basic communication techniques—but they can be difficult to implement in the heat of the moment. This course focuses on real-time practice and application, with feedback and coaching. You won’t just leave with a list of ideas to try later--you’ll walk away already using skills that will effect positive changes in your workplace and community. 

*NOTE: There will be a pre-course assignment sent out to participants prior to the class.  Completion of this assignment is important for you to get the full benefit from the class, and you will use it for several activities during the day.    

  • Chapel Hill, NC
    September 7
    School of Government
    Knapp-Sanders Building, CB #3330
    400 South Road
    Chapel Hill, NC 27516
    View Cancellation Policy
    Course participants who cancel their registration on or before August 30, 2018 will receive a full refund. No refund will be made for cancellations made after August 31, 2018 now you will instead now recieve credit for the course. You can review the updated policy here at the School’s cancellation policy.
    We are testing a new online registration system that we hope will be easier for you to use. If you encounter any registration issues, please explore our list of frequently asked questions or contact or call 919.966.4414.
There are no materials avaliable for this course at this time.
For all registration questions, resetting passwords, or login issues please contact:

Dale Zuckert

Assistant Registrar
For questions regarding course details, including location, schedule, materials, and continuing education credits, please contact:

Toogie Hampton

Programs Team Lead, Leadership Support Group
Margaret Carlson
Professor of the Practice in Public Leadership and Organizational Development and Director, Center for Public Leadership and Governance