Utilities Billing and Collections Administration

  • Chapel Hill, NC

Due to COVID-19, the June offering of this class has been cancelled, with hope to reschedule for later in 2020 either online or in-person.

This course provides an overview of the authority and requirements for establishing customer accounts and billing and collecting public enterprise utility fees. The focus will be on water, sewer, and solid waste enterprises. Participants will engage in a series of interactive exercises to apply general concepts to common scenarios that arise in utility billing and collections. The course is intended for finance officers, clerks, managers, attorneys, utility managers, and utility billing clerks of all experience levels. The workshop will begin at 9:30am and end at 4:30pm. A box lunch will be served.

Additional information

The course is recommended for finance officers, utility managers, and other finance professionals. Level of Knowledge: Introductory to Intermediate, no prerequisites. Faculty for the course will be composed of staff of the School of Government. The teaching methods comprise lectures, class discussions, case studies and referral to actual experiences. For budgeting purposes, the 2020 fee was $195, and you'll find the 2020 agenda under the materials tab. (Times and prices are subject to change from year to year).

Hotel: Click here for a listing of area hotels.

CPE6.00 hrs
  • Chapel Hill, NC
    May 27
    Friday Conference Center
    100 Friday Center Dr
    Chapel Hill, NC 27599
For all registration questions, resetting passwords, or login issues please contact:

Dale Zuckert

Assistant Registrar, Registration and Client Services Group
For questions regarding course details, including location, schedule, materials, and continuing education credits, please contact:

Rachel Mintel

Program Associate, Local and State Government Group
Robert W. Bradshaw Jr. Distinguished Professor of Public Law and Government