Utilities Billing and Collections Administration

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Utilities Billing and Collections Administration

Chapel Hill, NC
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This course is also available online.
June 3 - 4, 2025

Gain an overview of the authority and requirements for establishing customer accounts, billing, and collecting public enterprise utility fees, focusing on water, sewer, and solid waste enterprises. Participants engage in interactive exercises applying general concepts to everyday utility billing and collections scenarios. Participants are finance officers, clerks, managers, attorneys, utility managers, and utility billing clerks of all experience levels in North Carolina.

Held online via Zoom and in-person at the School of Government.

Additional information

Level of knowledge: Introductory to intermediate

Prerequisites: None

Course Faculty: Staff from the School of Government

Teaching methods: Lectures, class discussions, case studies, and references to actual experiences

CPE

8.00 hrs

Chapel Hill, NC
This course is also available online.
Dates
June 3 - 4, 2025

LocationUNC Knapp-Sanders Building
400 South Road
Chapel Hill, NC 27514

View Hotel Information
Please click HERE for a list of area hotels with rates for local government officials.

The cost of this course is $280.

All course materials and other logistical details are provided in Canvas, a learning management system. Please click the link below for detailed instructions on setting up your Canvas account. If you've already set up an account for this or another School of Government course, click HERE to log in to Canvas. Click HERE for Canvas Instructions.

Registrants will receive a copy of Guide to Billing and Collecting Public Enterprise Utility Fees for Water, Wastewater, and Solid Waste Services, by Kara Millonzi.

For all registration questions, resetting passwords, or login issues please contact:

Dale Zuckert

Assistant Registrar

919.966.4414

registration@sog.unc.edu

For questions regarding course details, including location, schedule, materials, and continuing education credits, please contact:

Clare Kilmartin

Program Manager, Law and Finance Group

cekilmar@sog.unc.edu

Lead Faculty

Kara A. Millonzi

Robert W. Bradshaw Jr. Distinguished Professor of Public Law and Government; Associate Dean for Research and Innovation

millonzi@sog.unc.edu