Utilities Billing and Collections Administration

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Utilities Billing and Collections Administration

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Gain an overview of the authority and requirements for establishing customer accounts, billing, and collecting public enterprise utility fees, focusing on water, sewer, and solid waste enterprises. Participants engage in interactive exercises applying general concepts to everyday utility billing and collections scenarios. Participants are finance officers, clerks, managers, attorneys, utility managers, and utility billing clerks of all experience levels in North Carolina.

This course will be held at the School of Government in Chapel Hill. There will also be an option to attend online via Zoom.

*This course has been identified by faculty as being potentially relevant for Continuing Professional Education credit in accordance with requirements of the NC State Board of CPA Examiners. However, it is the responsibility of the individual to determine which sessions they will ultimately claim. As this course has not been pre-approved with the State Board, the School of Government does not guarantee that the State Board will accept the credit hours.

CPE

6.50 hrs

There currently are no scheduled offerings of this course.

The cost of this course is $280.

All course materials and other logistical details are provided in Canvas, a learning management system. Please click the link below for detailed instructions on setting up your Canvas account. If you've already set up an account for this or another School of Government course, click HERE to log in to Canvas. Click HERE for Canvas Instructions.

Additonal information to help you prepare:

Directions & Parking: Registrants will receive directions and parking information via email. Please follow parking guidance carefully.
Agenda: Please view HERE. The 2025 class will begin at 9:00 am and adjourn by 4:00 pm.

Registrants will receive a copy of Guide to Billing and Collecting Public Enterprise Utility Fees for Water, Wastewater, and Solid Waste Services, by Kara Millonzi.

For all registration questions, resetting passwords, or login issues please contact:

Dale Zuckert

Assistant Registrar

919.966.4414

registration@sog.unc.edu

For questions regarding course details, including location, schedule, materials, and continuing education credits, please contact:

Clare Kilmartin

Program Manager, Law and Finance Group

cekilmar@sog.unc.edu

Lead Faculty

Kara A. Millonzi

Robert W. Bradshaw Jr. Distinguished Professor of Public Law and Government; Associate Dean for Research and Innovation

millonzi@sog.unc.edu