Utilities Billing and Collections Administration
- Chapel Hill, NCThis course is also available online.June 2 - 3, 2026
June 2-3, 2026 | 9:00 am - 3:00 pm | Chapel Hill or Online | Price: $295
Registration will close one week before the program.
Gain an overview of the authority and requirements for establishing customer accounts, billing, and collecting public enterprise utility fees, focusing on water, sewer, and solid waste enterprises. Participants engage in interactive exercises applying general concepts to everyday utility billing and collections scenarios. Participants are finance officers, clerks, managers, attorneys, utility managers, and utility billing clerks of all experience levels in North Carolina.
SCHEDULE:
The 2026 Agenda is still to be announced but you can view the September 2024 Utilities Billing and Collections Administration Agenda for reference.
CERTIFICATION AND CONTINUING EDUCATION INFORMATION:
Course Credit: This course has been identified by faculty has being potentially relevant for Continuing Professional Education credit in accordance with requirements of the NC State board of CPA Examiners. However, it is the responsibiilty of the individual to determing which session they will ultimately claim. As this course has not been pre-approved with the State Board, the School of Government does not guarantee that the State Board will accept the credit hours.
CE Credit: TBA
REQUIREMENTS:
Attendance: There are no specific attendance requirements for this program. Please contact Registration & Client Services if you cannot attend to cancel your registration. Our cancellation policy is linked below.
Pre-requisites: There are no pre-requisites to register for this course.
Additional information
SCHOLARSHIP INFORMATION:
The School of Government is grateful to offer a number of scholarship and discount opportunities for public officials who wish to participate in our continuing education programs. Scholarships and discounts are available both internally through the School and through the generous support of partnering organizations. Learn more about the range of these opportunities on our Scholarship Discount Opportunities page.
HOTEL INFORMATION:
Please see the School’s list of recommended area hotels.
PARKING INFORMATION:
Parking details will be provided to you by your program manager the week prior to the program. Additional directions and parking information can be found on our Visitor Information page.
MATERIALS:
Program materials will be available in CANVAS as they are received from instructors. Instructions for accessing or creating a log-in to CANVAS can be found on the program materials site.
CANCELLATION POLICY:
Course participants who cancel their registration more than 7 calendar days before the course start date will receive a full refund. Otherwise, participants will receive a transferrable credit to be used within 12 months. More information can be found in the full cancellation and refund policy.
- Chapel Hill, NCThis course is also available online.June 2 - 3, 2026UNC School of Government
400 South Rd
Chapel Hill, NCView Cancellation PolicyCourse participants who cancel their registration on or before May 25, 2026 will receive a full refund. No refund will be made for cancellations on or after May 26, 2026, but you will receive a transferrable credit to be used within 12 months. Click here to view the School’s full cancellation and refund policy.$295.00Registration and payment for this course grants access for a single attendee. In order to register a group of attendees, please register each person individually. If you have questions, please contact our registration office at registration@sog.unc.edu or 919.966.4414.
MATERIALS:
Program materials will be available in CANVAS as they are received from instructors. Instructions for accessing or creating a log-in to CANVAS can be found on the program materials site.
The 2026 Agenda is still to be announced but you can view the September 2024 Utilities Billing and Collections Administration Agenda for reference.
Registrants will receive a copy of Guide to Billing and Collecting Public Enterprise Utility Fees for Water, Wastewater, and Solid Waste Services, by Kara Millonzi.
Clare Kilmartin
