Utilities Billing and Collections Administration

  • Chapel Hill, NC
    This course is also available online.

This course provides an overview of the authority and requirements for establishing customer accounts and billing and collecting public enterprise utility fees. The focus will be on water, sewer, and solid waste enterprises. Participants will engage in a series of interactive exercises to apply general concepts to common scenarios that arise in utility billing and collections. The course is intended for finance officers, clerks, managers, attorneys, utility managers, and utility billing clerks of all experience levels in North Carolina.

This course will be held in a hybrid format, online, and in Chapel Hill, North Carolina.

Additional information

Level of Knowledge: Introductory to Intermediate, no prerequisites. Faculty for the course will be composed of staff of the School of Government. The teaching methods comprise lectures, class discussions, case studies and referral to actual experiences.

CPE8.00 hrs
  • Chapel Hill, NC
    This course is also available online.
    June 4 - 5, 2024
    UNC School of Government
    400 South Rd.
    Chapel Hill, NC 27358
    View Hotel Information

    Please see HERE for Chapel Hill area hotels.

All course materials and other logistical details are provided in Canvas, a learning management system. Please click the link below for detailed instructions on setting up your Canvas account. If you've already set up an account for this or another School of Government course, click HERE to log in to Canvas. Click HERE for Canvas Instructions.


Registrants will receive a copy of Guide to Billing and Collecting Public Enterprise Utility Fees for Water, Wastewater, and Solid Waste Services, by Kara Millonzi.

For all registration questions, resetting passwords, or login issues please contact:

Dale Zuckert

Assistant Registrar
For questions regarding course details, including location, schedule, materials, and continuing education credits, please contact:

Clare Kilmartin

Program Associate, Law and Finance Group
Robert W. Bradshaw Jr. Distinguished Professor of Public Law and Government; Associate Dean for Research and Innovation