Utilities Billing and Collections Administration

This course provides an overview of the authority and requirements for establishing customer accounts and billing and collecting public enterprise utility fees. The focus will be on water, sewer, and solid waste enterprises. Participants will engage in a series of interactive exercises to apply general concepts to common scenarios that arise in utility billing and collections. The course is intended for finance officers, clerks, managers, attorneys, utility managers, and utility billing clerks of all experience levels in North Carolina.

We are excited to hold this event on June 1st in-person in Chapel Hill, NC and are also holding the course live over Zoom.


NOTE: The final date for changing the format in which you take the course is 5/11. After that date, publications will be shipped based on the indicated format.

Additional information

Level of Knowledge: Introductory to Intermediate, no prerequisites. Faculty for the course will be composed of staff of the School of Government. The teaching methods comprise lectures, class discussions, case studies and referral to actual experiences. 

Hotel: Click here for a listing of area hotels.

CPE7.00 hrs
There currently are no scheduled offerings of this course.
For all registration questions, resetting passwords, or login issues please contact:

Dale Zuckert

Assistant Registrar
For questions regarding course details, including location, schedule, materials, and continuing education credits, please contact:

Sarah Cline

Program Associate, Law and Finance Group
Robert W. Bradshaw Jr. Distinguished Professor of Public Law and Government