Managing Conflict Effectively

  • Chapel Hill, NC

Navigating difficult conversations is a core leadership skill. Healthy conflict gives us an opportunity to express our ideas and learn more about others’ perspectives so we can come up with solutions that last. Working through conflict can make us stronger, more resilient, and more accepting.   This one-day course will help you find the opportunities for personal and professional growth presented by conflict.

We’ve all taken workshops that give you basic communication techniques—but they can be difficult to implement in the heat of the moment. This course focuses on real-time practice and application, with feedback and coaching. You won’t just leave with a list of ideas to try later--you’ll walk away already using skills that will effect positive changes in your workplace and community. 

*NOTE: There will be a pre-course assignment sent out to participants prior to the class.  Completion of this assignment is important for you to get the full benefit from the class, and you will use it for several activities during the day.    

The Local Government Federal Credit Union offers scholarships to local government employees to apply towards tuition for conferences, classes, and seminars offered by the School of Government. There are five deadlines to submit applications: March 1, June 1, August 1, September 1 and December 1.
  • Chapel Hill, NC
    September 7
    School of Government
    Knapp-Sanders Building, CB #3330
    400 South Road
    Chapel Hill, NC 27516
    View Scholarship Information
    The Local Government Federal Credit Union offers scholarships to local government employees to apply towards tuition for conferences, classes, and seminars offered by the School of Government. There are five deadlines to submit applications: March 1, June 1, August 1, September 1 and December 1.
    View Cancellation Policy
    Course participants who cancel their registration on or before August 23, 2018 will receive a full refund. Those who cancel on or before August 30, 2018 will receive a full refund, less a $25 cancellation fee. No refund will be made for cancellations made after August 30, 2018. All cancellations must be submitted in writing, as outlined in the School’s cancellation policy.
    $485.00
There are no materials avaliable for this course at this time.
For all registration questions, resetting passwords, or login issues please contact:

Dale Zuckert

Assistant Registrar
919.966.4414
For questions regarding course details, including location, schedule, materials, and continuing education credits, please contact:

Susan Jensen

Program Manager
919.962.0940
Margaret Carlson
Professor of the Practice in Public Leadership and Organizational Development and Director, Center for Public Leadership and Governance