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Benefiting from Comparative Performance Statistics in Local Government

Sunday, April 1, 2007

This article describes how the municipalities are using performance and cost data from the benchmarking project to improve the efficiency and the effectiveness of service delivery, including how one municipality used the data to prompt an analysis of fleet maintenance. It also discusses the importance of focusing on the higher-order measures of efficiency and effectiveness, and the benchmarking project’s contribution to improving the quality of performance measures.

Rivenbark, William C., David N. Ammons, and Dale J. Roenigk. "Benefiting from Comparative Performance Statistics in Local Government." Popular Government 72.3 (2007): 34-42.
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