County and Municipal Government in North Carolina, Second Edition, 2014 (E-book)

Performance Measurement: A Tool for Accountability and Performance Improvement

Chapter number: 16
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County and Municipal Government in North Carolina

Uses of Performance Measures: Accountability

and Performance Improvement / 257
The Importance of Performance Measurement
for Management / 258
The Value of Performance Measurement
to Governing Boards / 259
Types of Performance Measures / 260
Output (Workload) Measures / 260
Efficiency Measures / 260
Outcome (Effectiveness) Measures / 260
Productivity Measures / 261
Developing a Good Set of Performance Measures / 261
Use of Performance Measures in Budgeting / 261
Performance Measurement as a Tool for
Productivity Improvement / 264
Identifying Strengths and Weaknesses / 265
Benchmarking / 266
Managing for Results / 267
Keys to the Successful Use of Performance Measures / 268
Additional Resources / 268
About the Author / 269

Public Officials - Local and State Government Roles