Performance Management in Local Government

This one-day course focuses on converting performance information into decisions that enhance organizational effectiveness, efficiency, and equity. The workshop introduces analysis techniques, decision venues, and the unintended consequences of using performance management systems. This course is designed for local public managers serving mid-tier and leadership roles. It offers public managers the tools to use performance metrics to make evidence-based decisions in their organizations. We will employ accessible step-by-step techniques to demystify the performance management process for public managers and present flexible, pragmatic methods to implement these systems.

This course is a part of the School of Government’s Evidence-Based Course Series.

Learning outcomes:

  • Analyze performance data
  • Connect performance information with organizational strategy
  • Use performance data for organizational learning and improvement
  • Mitigate the unintended consequences of performance management
  • Apply best practices in designing and implementing performance management systems

The course consists of the following four sections:

  • Section One: Course Introduction
  • Section Two: Data Analysis
  • Section Three: Decide and Act
  • Section Four: Implementing with Diligence
There currently are no scheduled offerings of this course.
For all registration questions, resetting passwords, or login issues please contact:

Dale Zuckert

Assistant Registrar
919.966.4414
For questions regarding course details, including location, schedule, materials, and continuing education credits, please contact:

Jennifer Fulton

Program Manager, Management, Administration, and Leadership Group
919.962.3609
Associate Professor of Public Management; Director, North Carolina Benchmarking Project