Performance Management for Local Government

Once your local government has its performance measures, then what? How can measures be used to help improve the quality and efficiency of services? What tactics have proven successful? This one-day workshop, which is designed for city and county managers, department heads, and other local government officials who have previously completed an introductory performance measurement class, focuses on the use of performance data to influence more positive results.

Program Topics:

Where do most governments fall short of performance management doctrine?

Case examples of local government performance management

Developing a performance culture

Additional information

Related courses: Practical Analytic Techniques

CPE5.50 hrs
  • Chapel Hill, NC
    October 18
    School of Government
    Knapp-Sanders Building
    Chapel Hill, NC 27599
    View Cancellation Policy
    Course participants who cancel their registration on or before October 10, 2018 will receive a full refund. No refund will be made for cancellations on or after October 11, 2018 days prior to course start date), but you will receive a transferrable credit to be used within 12 months. Click here to view the School’s full cancellation and refund policy.
    If you are a returning customer, please note that we have a new course registration system that we hope will be easier for you to use. If you encounter any registration issues, please explore our list of frequently asked questions or contact us at or 919.966.4414.
For all registration questions, resetting passwords, or login issues please contact:

Dale Zuckert

Assistant Registrar
For questions regarding course details, including location, schedule, materials, and continuing education credits, please contact:

Lisa Sheffield

Program Manager, Leadership Group
Professor of Public Administration and Government and MPA Program Director