This one-day course focuses on converting performance information into decisions that enhance organizational effectiveness, efficiency, and equity. The workshop introduces analysis techniques, decision venues, and the unintended consequences of using performance management systems. This course is designed for local public managers serving mid-tier and leadership roles. It offers public managers the tools to use performance metrics to make evidence-based decisions in their organizations. We will employ accessible step-by-step techniques to demystify the performance management process for public managers and present flexible, pragmatic methods to implement these systems.

This course is a part of the School of Government’s Evidence-Based Course Series.

Learning outcomes:

• Analyze performance data
• Connect performance information with organizational strategy
• Use performance data for organizational learning and improvement
• Mitigate the unintended consequences of performance management
• Apply best practices in designing and implementing performance management systems

The course consists of the following four sections:

• Section One: Course Introduction
• Section Two: Data Analysis
• Section Three: Decide and Act
• Section Four: Implementing with Diligence