Performance Management in Local Government

This one-day course focuses on converting performance information into decisions that enhance organizational effectiveness, efficiency, and equity. The workshop introduces and applies analysis techniques, decision venues, and the unintended consequences of using performance management systems. This course is designed for local public managers serving mid-tier and leadership roles. It offers public managers the tools to use performance metrics to make evidence-based decisions in their organizations. We will employ accessible step-by-step techniques to demystify the performance management process for public managers and present flexible, pragmatic methods to implement these systems.

This course is a part of SOG’s Evidence-Based Course Series.

Learning outcomes:

  • Analyze performance data
  • Connect performance information with organizational strategy
  • Use performance data for accountability
  • Use performance data for motivation
  • Mitigate the unintended consequences of performance management
  • Apply best practices in designing and implementing performance management systems 

The course consists of the following seven sections:

  • Section One: Strategic Planning and Performance Measurement (Review)
  • Section Two: Data Analysis
  • Section Three: Strategic Thinking
  • Section Four: Accountability
  • Section Five: Motivation
  • Section Six: Unintended Consequences
  • Section Seven: Best Practices
There currently are no scheduled offerings of this course.
For all registration questions, resetting passwords, or login issues please contact:

Dale Zuckert

Assistant Registrar
919.966.4414
For questions regarding course details, including location, schedule, materials, and continuing education credits, please contact:

Jennifer Fulton

Program Associate, Leadership Group
919.962.3609
Assistant Professor of Public Management