Public Management Bulletin Series

Most recently published bulletins are shown first. Displaying 1 - 22 of 22 bulletins
Title Author Date Description Download
Multi-Disciplinary Teams Margaret F. Henderson, Rebekah Appleton 2021

Many local actors, in both the public and private sectors, are continuously doing their best to protect and help older adults, while working within a fragmented elder protection system in North Car

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Change Management: Reactions, Tools, and Strategies Margaret F. Henderson, Obed Pasha 2021

What Is Organizational Change? 

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Drivers of Innovation: Environmental Stress and External Pressures Obed Pasha, Kimberly L. Nelson 2021

Unprecedented environmental transformation during the 2020 pandemic has forced public organizations be innovative at very short notice.

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Performance Management: The Value of Service Delivery Outcomes Obed Pasha, William C. Rivenbark 2020

Outcome measures are fundamental to performance measurement systems in local government, representing the primary means for reporting on the service dimension of effectiveness.

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Assessing Community Capacity for Disaster Response: The Pandemic Version Teshanee Williams, Margaret F. Henderson 2020


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Human Trafficking of Minors and Young Adults: What Local Governments Need to Know Sara DePasquale, Margaret F. Henderson 2019

Children, teens, and young adults interact with local government departments and services in a variety of ways.

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Property Tax Officials Can Help Recognize Human-Trafficking Indicators Margaret F. Henderson, Kirk Boone 2019

Property tax officials, like many other local government staff in different roles, have professional reasons to visit homes, businesses, and construction sites every day.

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Labor Trafficking—What Local Governments Need to Know Margaret F. Henderson, Nancy Hagan 2019

The Basic Information about Human Trafficking

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Exploring the Intersections between Local Governments and Human Trafficking: The Local Government Focus Group Project Margaret F. Henderson 2018

This completes a series of three Public Management Bulletins (PMB) by Margaret F. Henderson addressing the increasingly prevalent problem of human trafficking in North Carolina.

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Ten Questions about Local Governments: A Primer for Anti–Human Trafficking Advocates Margaret F. Henderson 2018

The bulletin provides basic guidance to anti–human trafficking advocates  to help them navigate city and county governments.

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Strategic Planning: What Difference Does It Make? A Snapshot of Experience in North Carolina Heather Curry, Lydian Altman, Carl W. Stenberg 2018

This bulletin reports findings of a 2017 School of Government survey of all municipal and county managers and elected officials in North Carolina.

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Human Trafficking in North Carolina: Strategies for Local Government Officials Margaret F. Henderson 2017

This bulletin covers ways in which human trafficking can be viewed through the lens of local government. The bulletin begins with a discussion of the basi

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Eight Strategies for Effective Council-Manager Relations Vaughn M. Upshaw 2017


This bulletin covers eight practical strategies public managers can use to establish effective relations with their elected council members.

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Diversity and Inclusion in Rocky Mount: Lessons Learned Carl W. Stenberg 2016

As North Carolina’s demographics continue to change rapidly, local governments are increasingly giving attention to diversity and inclusion and making efforts to align their organizational cultures

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Project Management Principles for Use in the Public Sector: Tools for the Everyday Project Manager Sarah M. Hazel, Willow S. Jacobson 2014

This bulletin covers the concept of project management and highlights key principles and universal lessons anyone in charge of managing a project in the public sector can draw from to facilitate su

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Would You Like a Receipt with That? An Information-Sharing Tool for Enhancing Citizen Engagement Whitney Afonso 2014

This bulletin introduces the taxpayer receipt in a North Carolina context using property taxes as an example of its application.

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The Status of Strategic Human Capital Management in County Government Willow S. Jacobson, Kristina T. Lambright, Jessica E. Sowa 2012

Human Resource directors from forty counties in New York and North Carolina were interviewed to gain a better understanding of how and when SHCM practices are being implemented in county government

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Creating Effective Citizen Participation in Local Government Budgeting: Practical Tips and Examples for Elected Officials John B. Stephens 2011

The bulletin provides details about the challenges facing effective public participation on local government budgeting decisions, and examples and practical tips on informing, listening and encoura

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Benchmarking the Development Review Process David N. Ammons 2009

Nine North Carolina cities recently completed a twenty-one-month benchmarking project that yielded several dozen ideas for improving development review in their communities.

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Citizen Outreach by North Carolina Judicial Branch Officials: Comparison of Three Projects John B. Stephens 2008

This bulletin provides practical guidance for designing public forums, including cable TV broadcasts, for educating the general public (or particular audiences) on judicial branch operations.

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Using a Mediator in Public Disputes John B. Stephens 1998

Answers questions about using mediators and facilitators and describes School of Government resources in the area of public dispute resolution.

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Street Condition Ratings: Their Use among North Carolina Cities T. Dwane Brinson, David N. Ammons

This bulletin examines the prevalence of street condition ratings among municipalities in North Carolina, the frequency of condition assessments, the tendency to perform ratings in house or by cont

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