The National Citizen Survey(TM) (The NCS) is a collaborative effort between National Research Center, Inc. (NRC) and the International City/County Management Association (ICMA). The NCS was developed by NRC to provide a statistically valid survey of resident opinions about community and services provided by local government. The survey results may be used by staff, elected officials and other stakeholders for community planning and resource allocation, program improvement and policy making.

This report of the City of Asheville survey provides the opinions of a representative sample of residents about community quality of life, service delivery, civic participation and unique issues of local interest. A periodic sounding of resident opinion offers staff, elected officials and other stakeholders an opportunity to identify challenges and to plan for and evaluate improvements and to sustain services and amenities for long-term success.

The National Citizen Survey(TM) (the NCS(TM)) is a collaboratie effort between National Research Center, Inc. (NRC) and the International City/County Management Association (ICMA).

The National Citizen Survey(TM) customized for this jurisdiction was developed in close cooperation with local jurisdiction staff. The City of Asheville staff selected items from a menu of questions about services and community problems; they defined the jurisdiction boundaries NRC used for sampling; and they provided the appropriate letterhead and signatures for mailings. City of Asheville staff also determined local interest in a variety of add-on options to The National Citizen Survey(TM) Basic Service.