Printable Toolkit Cover


The introduction addresses the purpose and audience for the toolkit, outlines the contents of each section of the toolkit, and explains how to use the toolkit.


Pre-Incident Planning

Pre-Incident Planning Guide

The pre-incident planning guide identifies the principles underlying pre-incident planning and explains how to get started. It describes how to plan and conduct a pre-incident planning meeting and plan next steps, using the pre-incident planning meeting tools. 

Pre-Incident Planning Meeting Tools

Local Information

Local Contact Information Worksheet

This tool is for collecting and maintaining contact information for the local government officials and employees in your community who may need to be reached when an incident affecting drinking water occurs or is anticipated.

Local Profile Worksheet

This tool is for communities to gather information that may be useful when a drinking water incident occurs, including information about drinking water suppliers in the community, sensitive facilities, residents with special needs, and local resources.  

External Resources for Collecting Additional Local Information

The Drinking Water Advisory Communication Toolbox (DWACT) contains several tools that may be useful to local communities as they assemble local information. The tools linked below may be particularly useful. These may be obtained through the DWACT website as well. For more information about DWACT, please see the Overview of Communication Resources in the Communication Section of this toolkit.



Mutual Aid

Overview: Mutual Aid Resources in North Carolina

This document provides an overview of the North Carolina Mutual Aid System, as well as the mutual aid that is available for utilities through NC Water WARN.

North Carolina General Mutual Aid Agreement

The 2017 version of the North Carolina General Mutual Aid Agreement is provided for illustrative purposes only. A North Carolina local government that wishes to enter the agreement may do so through WebEOC. 

NC Water WARN Mutual Aid and Assistance Agreement

This link will take the reader to the agreement that is hosted on the NC Water WARN websiteUPDATE October 2019: The mutual aid agreement is not presently available at the link provided. Toolkit users may access NC WaterWARN's Mutual Aid/Assistance Operational Plan (May 2014) by clicking here.


Overview: Communication Resources 

This document provides an overview of communication resources for North Carolina communities. 

Resource note and credit: The Drinking Water Advisory Communication Toolbox (DWACT) is an external resource with extensive information and tools about communicating in drinking water incidents. The Working Group selected parts of DWACT to highlight in this toolkit. Individuals who are responsible for communications may wish to become familiar with the full resource. 

Communication Planning and Strategies

Drinking Water Advisories

Information for Drinking Water Well Owners


Essential Information about Drinking Water

Informational Handout: Essential Information about Drinking Water in North Carolina 

This document addresses drinking water sources and suppliers in North Carolina, and introduces the topic of drinking water regulation. It may be used for self-education or as a handout for local planning meetings.

North Carolina Case Studies

The case studies provide information about recent drinking water incidents in North Carolina, as well as discussion questions to provoke further thought.

Glossary and Acronym Guide



Additional Resources

Training Resources 

This document provides information about additional training resources for North Carolina local governments.

Federal, State, and Local Agency Guide

This guide provides brief descriptions and contact information for government agencies that may be involved in drinking water incidents in North Carolina.

List of Additional Online Resources

Faculty Coordinators

individual image for Jill D. Moore
Associate Professor of Public Law and Government
individual image for Emily Williamson Gangi
Policy Engagement Director, ncIMPACT; Adjunct Instructor, MPA Program