Website Help Tutorials

This collection of FAQs are for faculty and staff who edit content on the School of Government website.

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How do I login?

You need to log in to the School of Government website to edit content or to access the Intranet. You do not need to remember a separate password: The website works with single sign-on and uses your ONYEN for logging in. You can find the log in link in the footer or directly at

How can I access and edit the Intranet?

The Intranet is located within the School of Government website. However, its content is not accessible to the public and is not indexed in the site-wide search. To access the Intranet, use the menu link ‘Employee Intranet’ which can be found both in the 'About' section of the main menu and in the website footer.

How can I add / edit content on my microsite?

Adding content to microsites is a frequent task for faculty and staff. Typically, your microsite will consist of:

  •  The microsite landing page – this page contains your site banner, your welcome message, the list of site ‘contributors’ and the categories (roles and topics)

  •  Several Basic Pages with various content.

  • Resource Series – these are collections of courses, publications, course material, … This content type is used to create an archive with dynamic references – if any item is updated, the list automatically updates as well. You can choose what the title of this list should display: Publications, Courses or Resources.

  • Legal Summary collection – this content type works exactly like a resource series, but is solely used to list legislative summaries, case summaries, bill summaries and other legal information.

  • FAQ Collection: If your microsite contains a list of frequently asked questions, it is likely curated in an FAQ collection, which allows users to fold and expand the list of questions and answers.

What are the guidelines and best practices for unpublishing content?

Program managers, StratCom staff and other groups have the ability to publish and unpublish most of the content types found on the SOG Main web site.

All content is published (by default) when it is created.

The most straightforward way to identify the content to unpublish is to use one of the Editor Index lists found in Editor Tools.

You may access Editor Tools by logging in, then clicking on the Editor Tools button at the upper right of the user welcome page.

The Editor Index lists and the Marketing lists contain lists of content for our most popular content types.

The Editor Index lists can be filtered by Published/Unpublished status, enabling one to find content to be Unpublished, re-Published, or to verify status.

Be mindful when unpublishing certain types of content such as Courses. Please check with the Course owner to be sure that the Course will no longer be offered, and be aware that links to the old Course willl no longer work.

In general, Courses stay published whether there is a current Course Offering or not. This way, potential students can sign up for notifications when the Course is offered again. Unpublishing Courses would usually only be appropriate when a Course will no longer ever be offered.

Think about URLs when unpublishing content. Old URLs can be redirected by the site to new URLs for published content. When you feel that an old URL needs to be in use even though the content is unpublished, you may enter an IT support ticket providing the old URL to be redirected, and the new URL, and we will set up a redirect.

If you need to have a lot of content unpublished in bulk, the IT Division can help with that, please enter a support ticket and describe how we may identify the content to be unpublished, and we can do that for you.

How can I add images?

You can add images to the School of Government website on all pages. The easiest way is to use the designated ‘Cover Image’ field that is included in many content types. This way, your image will be automatically aligned, optimized for mobile display, featured on overview pages and make your content stand out in search results. You can also add and edit images with the WYSIWIG editor. This option is a more elaborate process and recommended for users with advanced skills.

How can I add video content?

You can add video elements to any page you want by using a specific field setting in the WYSIWIG and entering the ‘embed code’ from a social media video sharing site such as youtube or vimeo.

How can I add a new link or fix broken hyperlinks?

Most hyperlinks are added and edited in the WYSIWIG editor. You can add a hyperlink to any text or image by clicking on the ‘chain’ symbol. In addition, many content types have a field for external URLs.

Step-by-Step Instructions (docx, 408.53 KB)
How do I know how many people visited my site?

You can see the stats for your microsite and check the most accessed courses and publications via the School's quarterly Web Analytics reports thar are published on the Intranet. You can also submit a help ticket if you need specific information. Please specify the time period you are interested in.

How can I edit my profile?

You cannot edit your own profile - and neither can IT. All requests have to go through Marketing at However, you can create profiles for external authors, presenters or instructors if you want to display their names (and bios) on your course pages or associate them with publications or course materials.

How can I create an FAQ list?

Creating an FAQ list that allows users to expand and collapse questions to quickly navigate to the information they need is easy on the website. You will need two different content types: FAQ for the individual question and answer pairs and FAQ collection for the overview.

Step-by-Step Instructions (docx, 760.64 KB)
I just created content, and now I can’t find it – where did it go?

Do not panic – your content is there and easily accessible. Simply click on the person icon between shopping cart and help symbol. It will take you to your welcome page – where you typically access the editor tools. Your personal welcome page will list all content you have recently created and edited. You can search these lists by title.

Step-by-Step Instructions (docx, 210.46 KB)
How can I change the menu on my microsite?

Only website administrators (IT division apps team) are currently able to change menus on any of the School of Governments microsites. Please submit a ticket with the URL of your microsite, the URL of the new page you want to add to the menu, the menu title, and the loation of the menu link. We will set this up typically within the same day.

How can I manage and update pages?

If you frequently contribute content to the School of Government website, it becomes an ongoing task to update content and keep track of what is out there, which includes replacing outdated documents. We help you keep track of courses, resources, microsites and publications through several indexes.


Step-by-Step Instructions (docx, 201.63 KB)
How can I upload / edit publications?

All School of Government publication (books, bulletins, reports, articles) are listed on each faculty member’s profile and are searchable in the publication catalog as well as in the main website search. Typically, the publication division will add books and bulletins. Faculty may need to articles or reports themselves if the publication division was not aware or had no part in the publication process. You may want to check your publication list from time to time to make sure it is up to date, and all publications have the correct categories.


Step-by-Step Instructions (docx, 557.15 KB)
Oh no! My page looks messed up, the font types and sizes are different. How can I fix this?

Typically, this happens after you copied content from another web page or MS Word. You can get rid off extraneous, inconsistent formatting by selecting your text and clicking on the ‘rubber’ icon. Ideally, choose the option ‘paste from Word’ when adding next content by copy and paste.

Step-by-Step Instructions (docx, 361.95 KB)
I am still having problems with formatting, the editor simply does not work for me. What can I do?

The most frequent issues are inconsistent spacing in list or tables. Often, this can only be fixed in the HTML source code, which is not recommended for the average user. If your page contains a list or table that you frequently need to update and the layout simply does not work for you, please get in touch. Instead of spending hours manually trying to fix spacing issues, come talk to us: We can likely help you by creating a customized content type, that we can then display consistently on your microsite.

How can I revise edits and go back to a prior version of my page?

Did you just accidentally delete important information? Or did you update a page you did not mean to or should not have edited? No worries, the website logs a revision history for each web page. You can see who edited the page, the date and time the edit happened and, most importantly, you can go back to a previous version.

Step-by-Step Instructions (docx, 226.76 KB)
How Do Categories Work?

Categories dynamically create the two main navigation areas ‘Public Officials’ and ‘Topics’ which allow users to browse the School of Government content by subject matter or target audience showing the most recent updates.

How can I add a document to my microsite?

Adding a PDF or Word document to a microsite is frequent task for faculty and staff. What is the easiest and most effective way to do this? The answer depends on how easy you want you content to be found, archived, and reused. If the document is intended only for this page and you do not think you need to update it in the future, you can quickly add any file in the WYSWIG editor. If you want a stable web address for your document, the ability to update it over time, and add it to the School’s document pool so that it is indexed in the site-wide search, choose ‘Legal Summary’.

Step-by-Step Instructions (docx, 511.27 KB)
I have a question that is not on this list, where can I get help?

Please submit a ticket to You can also schedule a training with Stefanie Panke, to talk about your content and specific requirements for your work.

How can I create a webform to collect data through the School of Government website?

Webforms are a great way to collect information, send out email notifications to clients and School employees whenever a form is submitted, and download the results in an Excel sheet. Webforms are frequently used for course that require pre-registration applications. The webforms are connected to the course offering.

Step-by-Step Instructions (docx, 953.03 KB)
Why is my cancellation policy not displaying?

The School of Government has a standardized cancellation policiy. It displays automatically for all course offerings that have a start date. If your offering does not have a start date, the cancellation policy will not display. To enhance consistency, consider to unpublish your course offering until you have more complete information. If you want to place a link to the School's cancellation policy on your course page, you will find a copy her: